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General Manager at Our Team

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Our Team

General Manager

Frederick, MD, USA|Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $49,200.00 - $73,600.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
flexible scheduling
Career development opportunities

Job Description

TGI Fridays is a renowned and iconic restaurant brand recognized globally for its casual dining experience and lively atmosphere. Founded in 1965, it has built a strong reputation for providing outstanding service, delicious food, and a welcoming environment for guests of all ages. As a leading player in the hospitality and restaurant industry, TGI Fridays prides itself on its distinctive Fridays Service Style and commitment to its Credo and Values, aiming to deliver memorable guest experiences across every location. With a focus on creativity, fun, and teamwork, the brand fosters a culture that encourages the development of its team members... Show More

Job Requirements

  • Must be able to walk and stand during entire shift
  • Frequent bending and stooping required
  • Must be able to lift up to 30 lbs
  • Must be able to read and write English
  • Must be able to hear well amongst loud background noise

Job Qualifications

  • 4-year college degree preferred
  • Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities
  • Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
  • Must be capable of performing all functions and meeting all qualification standards for all hourly positions
  • Knowledge of P.O.S. system and the back office systems to fulfill management functions

Job Duties

  • Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience
  • directly supervise and support 3-6 Managers and all FOH and BOH hourly Team Members
  • manages all profit and loss centers
  • Aligns all behavior with the Credo and Values
  • Executes on all brand standards through managing and coaching Team Members and Managers
  • Frequently interacts with Guests to ensure they receive the Fridays Service Style experience
  • follow up on any issues and complaints they may have to ensure Guest Satisfaction
  • Follows the Bubble Theory to proactively run a shift and anticipate Guest needs
  • Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
  • Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality
  • oversee implementation of local store marketing and national marketing promotions
  • Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience
  • Identifies and develops high potential Team Members and Managers to fill future openings
  • Provides ongoing and honest feedback, coaching and development to managers and Team Members
  • Evaluates performance fairly and frequently and holds managers and Team Members accountable to results
  • Creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are met
  • Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests
  • Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures
  • Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable)
  • Approves disciplinary actions pertaining to termination
  • Validates inventory per company standards
  • Ensure proper security procedures are in place to protect Team Members, Guests and Company assets

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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