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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,100.00 - $74,900.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Professional development opportunities
team-building events
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. Established as the market leader in location-based entertainment, Urban Air has pioneered the concept of adventure parks and expanded to become the largest operator worldwide. Their mission centers around creating fun and inspiring environments where kids and families can push their limits and achieve new heights in a safe and exciting setting. With a strong emphasis on innovation, quality customer service, and continuous growth, Urban Air Adventure Parks fosters a positive and vibrant culture that attracts guests of all ages and encourages memorable experiences.
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Job Requirements
- Experience in hospitality management
- Minimum of 3 years in facility operations and management
- Intermediate computer skills
- Strong communication abilities
- Ability to motivate and lead diverse teams
- Professional grooming and conduct
- Flexibility and adaptability
- Strong decision-making skills
- Ability to build professional relationships
- Accountable for personal and team performance
- Ability to perform in a fast-paced environment
Job Qualifications
- Ability to enthusiastically interact with others
- Strong character and good judgment in decision-making
- Experience in hospitality such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations and management
- Demonstrated ability in developing team members
- Proven track record in achieving financial results
- Professional, energetic, and self-motivated with a positive attitude
- Intermediate computer skills including Microsoft Office
- Professional grooming and conduct
- Adaptability and enthusiasm for business
- Strong written and verbal communication skills
- Ability to establish relationships with employees, management, and vendors
- Ability to maintain professionalism
- Ability to communicate a vision for the park
- Flexible and adaptable to business and team needs
- Accountability for high personal standards
- Appreciation of diversity
- Innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to staff
- Cultivate a team environment providing exceptional customer service
- Implement and execute staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers
- Lead and influence managerial staff through effective motivation
- Ensure execution of employee recognition and incentive programs
- Maintain community presence through partnerships
- Maintain a safe, clean, and secure environment
- Oversee all aspects of operations including entertainment, food, beverage, and attractions
- Continuously improve operational execution
- Provide direction to management team
- Promote positive employee relations and morale
- Hold managers accountable for departmental goals
- Monitor online reviews for guest satisfaction
- Execute marketing strategies to drive sales
- Manage inventory control and maintain fiscal responsibility
- Assure appropriate staffing levels and labor budget adherence
- Analyze financial reports and develop action plans to meet budgets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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