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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,500.00 - $81,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its expansive portfolio and innovative approach to the industry. Managing over $15 billion in assets and a global portfolio encompassing more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands as a leader in the hospitality sector. With a history spanning over 30 years, the company has demonstrated consistent forward-thinking strategies, offering expert guidance through every phase of the property lifecycle. This extends from the initial planning and development stages to recapitalization or disposition phases. Highgate's success is rooted in its... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 6 years experience in hospitality management or related field
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Proficient in financial management and budgeting
- Demonstrated ability to motivate and develop a team
- Strong customer service orientation
- Ability to maintain composure under pressure
- Proficient in Microsoft Office and hotel management software
- Valid driver’s license
- Commitment to upholding company policies and standards
- Willingness to participate in on-call and shift coverage
- Ability to perform light physical tasks including lifting up to 20 pounds
- Availability to attend ongoing training and development sessions
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- Or a 4-year college degree and 4 to 5 years of related experience
- Or a 2-year college degree and 5 to 6 years of related experience
- Ability to exert up to 20 pounds of force occasionally
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all employees and guests
- Ability to listen, understand, and clarify concerns
- Strong multitasking and prioritization skills
- Approach all encounters with an attentive friendly courteous and service-oriented manner
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as necessary
- Maintain regular attendance per company standards
- Uphold high standards of personal appearance and grooming
- Comply with company standards to encourage safe and efficient operations
- Effective problem handling including anticipation and resolution
- Ability to analyze complex information and data
- Maintain confidentiality of sensitive information
Job Duties
- Tour operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and sales and operations reviews
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and accounting procedures
- Develop managers through competency training and corporate programs
- Conduct daily HHBR meetings focusing on prospecting and existing account calls
- Participate in hotel sales efforts including client meetings and hosting events
- Perform M.O.D. coverage as scheduled
- Monitor and mentor management trainees
- Ensure compliance with company policies and procedures
- Oversee hotel budget process as required
- Facilitate service standards training across departments
- Create a positive team-oriented environment focusing on guest satisfaction
- Inspect rooms regularly with housekeeping and engineering managers
- Manage processing of invoices daily
- Ensure timely submission of financial documents to corporate office
- Maintain property cleanliness and maintenance
- Ensure employees provide attentive and courteous service
- Forecast monthly financial position with revenue and expense analysis
- Conduct management interviews and ensure compliance with hiring standards
- Perform executive committee members’ performance appraisals
- Motivate and discipline management personnel per company procedures
- Assist Vice President or Regional Director with assigned duties
- Ensure fair and equitable treatment for all employees
- Engage with clients and guests in public areas during peak times
- Manage hotel safe security and audit procedures
- Conduct monthly credit meetings and enforce credit policies
- Complete required corporate training modules and certification
- Ensure all scheduled meetings occur on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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