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General Manager at Our Team

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Our Team

General Manager

Kenosha, WI, USA|Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $47,500.00 - $71,000.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling

Job Description

TGI Fridays is a globally recognized restaurant chain known for its casual dining experience that emphasizes vibrant atmosphere, exceptional food, and engaging customer service. With a strong presence in the casual dining restaurant industry, TGI Fridays focuses on delivering high-quality dishes and a unique Fridays Service Style experience that keeps guests coming back. The establishment prides itself on maintaining consistent brand standards, supporting its team, and creating memorable dining moments. The company values integrity, respect, and accountability, aligning with a clear Credo and Values framework guiding employee conduct and guest interactions.

The role of General Manager at TGI... Show More

Job Requirements

  • Must be able to walk and stand for entire shift
  • Frequent bending and stooping required
  • Must lift up to 30 pounds
  • Must read and write English
  • Must hear well amidst loud background noise
  • Minimum two years experience in restaurant management
  • Familiarity with restaurant operational theories and standards

Job Qualifications

  • Four-year college degree preferred
  • Minimum two years experience as restaurant kitchen manager or assistant general manager
  • Extensive knowledge of restaurant recipes, policies, and standards
  • Business acumen with ability to manage profit and loss, budgets, and financial analysis
  • Capable of performing all hourly position functions
  • Knowledge of point of sale and back office systems
  • Strong leadership and team development skills
  • Excellent guest service and communication abilities

Job Duties

  • Manage all day-to-day restaurant operations with a focus on guest experience
  • Supervise and support 3-6 managers and all front and back of house team members
  • Manage profit and loss centers and financial performance
  • Align all behaviors with company credo and values
  • Execute brand standards through coaching and management
  • Interact frequently with guests to ensure satisfaction and resolve complaints
  • Anticipate guest needs using operational theories
  • Drive sales, traffic, and return visits
  • Oversee local and national marketing promotions
  • Determine staffing needs and develop personnel
  • Provide ongoing feedback, coaching, and performance evaluations
  • Ensure legal compliance and a safe work environment
  • Handle guest service complaints and take corrective actions
  • Complete financial and payroll administrative duties
  • Ensure team member training compliance
  • Approve disciplinary actions and terminations
  • Validate inventory
  • Maintain proper security procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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