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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $135,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid vacation
Paid sick leave
Team Member Travel Program
Job Description
The Wayfarer SLO, a Tapestry Collection by Hilton, is a distinguished hotel known for its unique and vibrant atmosphere. As part of the renowned Tapestry Collection by Hilton, this property embraces the brand's commitment to delivering exceptional hospitality experiences with a focus on individuality and a strong connection to the local community. Located in an inspiring setting near the ocean and surrounded by nature, The Wayfarer SLO offers guests a memorable stay enriched by local culture, cuisine, and scenic beauty. The hotel emphasizes a warm, welcoming environment where quality service and guest satisfaction are paramount. The establishment seeks to blend... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- minimum of 5 years of experience in hotel management
- demonstrated success in leading teams and managing hotel operations
- proficiency in financial and business decision making
- ability to work hands-on and lead by example
- strong organizational skills
- excellent communication skills
- ability to resolve conflicts and negotiate
- flexibility to attend community events and training seminars
- willingness to travel occasionally
Job Qualifications
- Proven experience as a hotel general manager
- strong background in rooms management
- experience in sales, food and beverage, and event planning
- excellent leadership and interpersonal skills
- ability to develop and mentor teams
- strong problem-solving and decision-making skills
- effective communication abilities
- knowledge of hotel operations and financial management
- ability to manage multiple priorities and work in a fast-paced environment
- community involvement and relationship-building skills
Job Duties
- Exceeding guest expectations by providing services above and beyond for satisfaction and retention
- demonstrating leadership through interpersonal and communication skills to lead, influence, and encourage others
- developing and building teams by encouraging mutual trust, respect, and cooperation
- improving service by communicating and assisting employees to understand guest needs and providing coaching
- coaching and developing team members by identifying developmental needs and mentoring
- modeling appropriate behaviors by serving as a role model
- supervising and managing team members and daily operations
- making decisions and solving problems by analyzing information
- communicating effectively with supervisors, peers, and subordinates
- managing daily hotel operations ensuring quality and standards
- guiding, directing, and motivating subordinates by setting and monitoring performance standards
- administrating recognition programs to publicly acknowledge quality and service
- organizing, planning, and prioritizing work to accomplish goals
- resolving conflicts and negotiating with others
- training and teaching others by developing and instructing educational programs
- reviewing and verifying daily reports and responsible for bank deposits, petty cash, guest and public relations, facility inspection, sales calls, and maintaining standards
- hiring, training, coaching, delegating, and terminating staff
- negotiating contracts and managing sales and supplies
- attending community events and participating in marketing and budgeting activities
- overseeing hotel refurbishment and attending sales and training seminars
- performing other duties as assigned by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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