Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $185,000.00 - $195,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with over $15 billion in assets under management. Established as a leader in the hotel industry with a global presence spanning more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate exemplifies innovation and excellence. The company boasts a 30-year legacy of pioneering hospitality services, offering expert guidance through all property lifecycle stages including planning, development, recapitalization, and disposition. Highgate's diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring cutting-edge programming and digital technologies. The company employs... Show More
Job Requirements
- 6 years progressive experience in hotel or related field
- 4-year college degree with relevant experience
- 2-year college degree with related experience
- Physical ability to exert up to 20 pounds of force occasionally
- Maintain warm, friendly demeanor
- Effective verbal and written communication skills
- Ability to listen and clarify concerns
- Multitasking and prioritization abilities
- Attend required meetings and trainings
- Ability to provide Manager on Duty coverage
- Maintain regular attendance
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and safety regulations
- Effective problem solving
- Ability to understand and evaluate complex information
- Maintain confidentiality
- Perform assigned duties as requested by management
Job Qualifications
- At least 6 years progressive experience in hotel or related field
- Or 4-year college degree with 4 to 5 years related experience
- Or 2-year college degree with 5 to 6 years related experience
- Ability to exert up to 20 pounds of force occasionally
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills at all levels
- Ability to listen, understand, and clarify employee and guest concerns
- Strong multitasking and departmental prioritization skills
- Attentive, friendly, courteous, and service-oriented approach
- Attendance and participation in all required meetings and trainings
- Ability to provide Manager on Duty coverage
- Maintain regular attendance per Highgate standards
- High personal appearance and grooming standards
- Compliance with hotel operations standards and safety regulations
- Effective problem handling skills
- Ability to evaluate complex information from multiple sources
- Maintain confidentiality of sensitive information
Job Duties
- Tour operating departments daily and make necessary adjustments via department heads
- Conduct weekly staff and training meetings according to Highgate Hotel standards
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers through competency and corporate training programs
- Collaborate with Director of Sales for daily prospecting and account calls
- Participate in hotel sales efforts including client calls and hosting events
- Provide required Manager on Duty coverage as scheduled
- Monitor development of management trainees
- Adhere to and train new managers on hotel policies and procedures
- Assist in the budget process as required
- Ensure training compliance in all departments
- Foster a positive, guest-focused team environment
- Inspect rooms weekly with Housekeeping Manager and Property Engineer
- Ensure timely processing of invoices
- Submit financial documents to Corporate Office monthly
- Maintain physical property cleanliness and maintenance
- Encourage attentive, friendly, and courteous employee interactions
- Forecast hotel financial positions monthly
- Conduct management interviews and ensure hiring compliance
- Interview final candidates for management positions
- Perform performance appraisals and ensure standards compliance
- Motivate, coach, counsel, and discipline management staff
- Perform duties requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees
- Meet clients and potential clients on the property
- Greet guests during peak times
- Manage hotel safe procedures and audits
- Conduct monthly credit meetings and manage credit policies
- Complete corporate training and attain certification
- Ensure scheduled meetings occur on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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