General Manager

NYC, NY, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $150,000.00 - $160,000.00

Work Schedule

Standard Hours

Benefits

HHM Benefits and Perks

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Quarterly Bonuses and Incentives

Employee Assistance and Wellness Program

Educational/Professional Development

Technology Reimbursements

Job Description

HHM Hotels is a distinguished hospitality company dedicated to delivering exceptional guest experiences through superior service and operational excellence. With a portfolio of premium hotels across various locations, HHM Hotels focuses on creating welcoming environments where guests feel valued and cared for. The company prides itself on its core values which emphasize the importance of people, excellence, agility, and personal responsibility. HHM Hotels fosters a culture of continuous improvement and professional growth, empowering its associates to achieve their highest potential while maintaining the highest standards in the hospitality industry.

The General Manager role at HHM Hotels is a pivotal leader... Show More

Job Requirements

Associate or bachelor's degree in business, hospitality or a related field
Previous hotel management experience required
Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
Willingness to travel occasionally
Strong leadership and decision-making skills
Excellent communication and interpersonal abilities
Proficiency in financial management and operational oversight
Commitment to HHM core values and guest service excellence

Job Qualifications

Associate or Bachelor’s Degree in Business, Hospitality or a related field
Previous hotel management experience required
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching

Job Duties

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction
Area General Manager – Regional Director of Operations – Vice President of Operations
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Tour and visually inspect property on a daily basis
Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel
Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances
In conjunction with sales leader, develop and implement sales and marketing plans
Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue
Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners
Handle associate issues appropriately and in conjunction with human resources following HHM policies
Participate in community affairs and maintain positive public image for HHM and hotel
Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained
Travel to attend corporate meetings, sales trips and serve on committees
Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly
Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies
Oversee sales department operations, and regularly participate in sales calls/client visits
Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community
Perform other duties as requested by management
Occasional travel required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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