Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $200,000.00 - $250,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With a dominant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also has a rapidly expanding footprint in Europe, Latin America, and the Caribbean. The company manages a diverse portfolio of global properties valued at over $20 billion and generates cumulative revenues exceeding $5 billion annually. Highgate offers expert guidance throughout every stage of the hospitality property cycle, from initial planning and development to recapitalization and disposition. Additionally, Highgate develops... Show More
Job Requirements
- At least 6 years of progressive experience in a hotel or a related field
- Ability to perform light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to effectively listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance according to scheduling
- Maintain high standards of personal appearance and grooming
- Comply with standards and regulations to encourage safe and efficient hotel operations
- Effective in handling problems including anticipating, preventing, identifying and solving them
- Ability to understand and evaluate complex data to meet objectives
- Ability to maintain confidentiality of information
- Willingness to perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree with 4 to 5 years of related experience or a 2-year college degree with 5 to 6 years of related experience
- Maintain a warm and friendly demeanor at all times
- Effectively communicate verbally and in writing with all levels of employees and guests
- Effectively listen, understand and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as required by scheduling needs
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with hotel standards and regulations for safe and efficient operations
- Effective problem handling including anticipating, preventing, identifying and solving issues
- Ability to understand and evaluate complex information and data from various sources
- Maintain confidentiality of information
- Perform additional duties as requested by management
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers M.I.D.s and supervisors
- Ensure department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers for future advancement through competency and corporate training programs
- Conduct daily HHBR meetings focusing on sales prospecting and account calls
- Play a pivotal role in hotel sales efforts including meeting clients and hosting events
- Participate in required M.O.D. coverage as scheduled
- Maintain direct contact with and monitor the development of management trainees
- Adhere to all company policies and train new managers to ensure compliance
- Oversee and assist in the budget process as required
- Ensure training in service standards is happening departmentally according to company standards
- Foster a positive team environment focused on guest satisfaction through employee development
- Inspect rooms regularly with housekeeping manager and property engineer
- Ensure complete processing of invoices daily using A/P process
- Ensure financial documents comply with corporate accounting calendar
- Maintain property cleanliness and preventive maintenance
- Ensure employees provide attentive, friendly, courteous and efficient service
- Forecast monthly financial positions estimating revenues and expenses
- Prepare and conduct management interviews adhering to company S.O.P.s
- Interview all prospective final candidates for management positions
- Perform executive committee performance appraisals and ensure compliance in staff appraisals
- Motivate, coach, counsel and discipline management staff according to company S.O.P.s
- Perform duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of all employees according to S.O.P.s
- Meet clients including potential clients touring the property to assist sales
- Be present in public areas during peak times greeting and assisting guests
- Ensure hotel safe procedures and monthly audits are followed
- Conduct monthly credit meetings and actively participate in credit and collections policies
- Complete required corporate training modules and qualify to train others
- Ensure all scheduled meetings occur on property
Job Location
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