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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,300.00 - $79,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
This position is for a General Manager at a hotel dedicated to delivering exceptional guest experiences and maintaining high standards of hospitality. The hotel operates within a well-established brand, committed to excellence in service, cleanliness, and guest satisfaction. As a cornerstone in the hospitality industry, the hotel prides itself on providing comfortable accommodation, impeccable service, and a welcoming atmosphere for travelers and guests.
The General Manager plays a pivotal role in overseeing all aspects of hotel operations, ensuring that every guest leaves with a memorable and positive impression. This leadership position is responsible for maintaining financial goals, enhancing guest sati... Show More
The General Manager plays a pivotal role in overseeing all aspects of hotel operations, ensuring that every guest leaves with a memorable and positive impression. This leadership position is responsible for maintaining financial goals, enhancing guest sati... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration or related field preferred
- Minimum of 5 years experience in hotel management or similar hospitality leadership roles
- Strong customer service orientation
- Ability to handle multiple priorities in a fast-paced environment
- Excellent interpersonal and leadership skills
- Familiarity with property management systems and hotel software
- Understanding of financial documents and reports
- Commitment to maintaining brand standards and company policies
- Ability to work flexible hours, including weekends and holidays
Job Qualifications
- Proven experience in hotel management or hospitality leadership
- Strong knowledge of guest service standards and hotel operations
- Demonstrated ability to lead and motivate a diverse team
- Experience in financial management including budgeting and labor control
- Excellent problem-solving and conflict resolution skills
- Ability to maintain high standards of cleanliness and guest readiness
- Familiarity with employment laws and regulatory compliance
- Skilled in staff recruitment, training, and development
- Proficient in managing customer feedback and social media engagement
- Effective communication and organizational skills
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- and completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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