Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
Disability insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a reputable hotel management company known for operating a diversified portfolio of hotels that strives to provide exceptional guest experiences across its properties. As an established entity within the hospitality industry, ESA Management emphasizes delivering outstanding customer service, maintaining rigorous brand standards, and fostering a positive workplace environment for its associates. The company's dedication to quality and associate engagement has positioned it as an employer of choice in the hotel management sector. With properties located in various states such as California, Colorado, Illinois, Minnesota, New Jersey, Washington, and New York, ESA Management offers competitive compensation and... Show More
Job Requirements
- Bachelor’s degree or equivalent experience in hospitality or related field
- Minimum 3 years of experience in hotel management
- Demonstrated leadership ability managing teams
- Strong financial acumen and operational management skills
- Excellent guest service and conflict resolution abilities
- Proven experience in recruiting, hiring and training staff
- Ability to enforce company policies consistently
- Strong organizational and communication skills
- Ability to work flexible hours including weekends and holidays
- Valid driver’s license
- Compliance with federal, state and local employment laws
- Ability to use hotel management software effectively
Job Qualifications
- Previous experience in hotel management or a related hospitality leadership role
- Proven ability to lead, motivate, and develop a team
- Strong understanding of financial management within hotel operations
- Excellent problem-solving and guest service skills
- Ability to maintain high standards of cleanliness and operational excellence
- Proficient in recruiting, hiring, onboarding and training processes
- Skilled at performance coaching and team building
- Knowledge of brand standards and compliance requirements
- Strong communication and interpersonal skills
- Capability to manage labor costs and productivity
- Experience with cash handling and financial procedures
- Familiarity with marketing and lead generation strategies
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for guests
- Ensures all guest related issues are resolved consistent with company goals and objectives
- Ensures rooms are Guest Ready, maintaining highest cleanliness standards and public areas in excellent condition
- Completes daily room and Guest Ready room inspections
- Manages ESA brand standards and processes while pursuing continuous improvement
- Ensures proper recruiting, interviewing, screening, reference checking and hiring procedures are followed
- Onboards and trains new associates including compliance with training courses
- Drives positive work environment through teamwork, energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching and policy enforcement
- Conducts daily team meetings to communicate updates and discuss hotel performance needs
- Provides necessary tools and supplies to team members
- Maintains PAR levels through Daily Visual Management and manages purchase orders within budget
- Efficiently manages guest rooms to keep all rooms in service
- Controls labor expenses by approving punches timely and monitoring productivity
- Manages cash including collection of guest balances
- Ensures quality lead generation through guest interaction and market awareness
- Upholds and enforces ESA standards and policies on hotel level
- Completes bank deposits according to policy
- Conducts competitive sales drive bys
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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