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Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Our hotel is a distinguished establishment committed to providing exceptional guest experiences. Renowned for its warm hospitality and exemplary service standards, our property caters to diverse travelers seeking comfort and convenience. As a pivotal part of the hospitality industry, our hotel prides itself in maintaining a welcoming atmosphere where every guest feels valued and cared for. We are currently seeking dedicated and professional individuals to join our front desk team, specifically for the role of Front Desk Agent. This employment opportunity offers a dynamic work environment where employees can interact directly with guests, contribute to the smooth operation of the... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work varying schedules including nights, weekends, and holidays
- High work ethic and self-initiative
- Enjoy working as part of a team that provides great experiences for guests
- Ability to manage cash and handle financial transactions
- Good communication skills
- Basic computer skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Good communication skills
- Basic computer proficiency
- Ability to handle cash transactions accurately
- Strong customer service orientation
- Ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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