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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
accident insurance
401(k) retirement plan
Employee assistance program
Paid vacation
Paid sick time
Paid holidays
paid bereavement
paid floating holidays
Job Description
Choice Hotels International, Inc. (NYSE: CHH) stands as one of the world’s largest lodging franchisors, boasting a portfolio of more than 7,400 hotels across 45 countries and territories. This expansive presence includes over 625,000 rooms, showcasing a diverse and comprehensive range of 22 hotel brands tailored to meet the needs of a wide array of travelers. From upscale and full-service hotels to midscale, extended stay, and economy options, Choice Hotels is dedicated to providing valuable and comfortable lodging experiences for guests and driving strong business value for franchise owners and shareholders alike. The company is recognized for its innovative and... Show More
Job Requirements
- Minimum two years in hotel front desk position required
- Previous management experience required
- Able to collaborate effectively with hotel employees and managers
- High school diploma or GED required
- Bachelor degree preferred
- Strong organizational skills
- Critical thinking skills
- Problem solver
- Strong computer systems skills including reservations and reporting systems
- Strong Microsoft Office suite and reporting system skills
- Must work well in stressful, high pressure situations
- Must be able to accurately follow verbal and written instructions and communicate effectively
- Works well independently or as part of a team
- Strong attention to detail
- Strong mathematical and organizational skills required
- Commitment to exceptional guest service
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Job Qualifications
- Minimum two years of hotel front desk experience
- Previous management experience required
- High school diploma or GED required
- Bachelor degree preferred
- Strong organizational skills
- Critical thinking and problem-solving abilities
- Proficient computer skills including reservations and reporting systems
- Strong Microsoft Office skills
- Ability to work well under pressure
- Effective verbal and written communication skills
- Ability to work independently and as a team
- Strong attention to detail
- Strong mathematical skills
- Commitment to exceptional guest service
- Flexible schedule including weekends and holidays
- Adherence to hotel policies and procedures
Job Duties
- Receives and processes incoming guests
- Ensures a seamless arrival and departure experience for guests
- Greets guests and processes hotel registrations and transactions
- Handles guest compliments, comments, and complaints promptly
- Records resolutions to guest issues on the Make it Right log
- Collaborates with other departments to arrange guest services
- Prepares end of shift summaries and communications
- Encourages upselling of accommodations and promotes hotel amenities and loyalty programs
- Makes reservations in line with yield management practices
- Processes customer credit at check-in
- Answers and fields all hotel phone calls
- Identifies and records special billing instructions
- Obtains approvals for guest transactions
- Handles cash banks according to hotel policy
- Maintains confidentiality of guest information
- Supervises front office operations and employees
- Assists in scheduling, training, and evaluating front office staff
- Provides ongoing feedback and coaching to employees
- Monitors office processes and suggests improvements
- Serves as a model for exemplary customer service
- Ensures billing and cash handling comply with procedures
- Completes detailed shift reports
- Prepares for hotel events proactively
- Stocks and replenishes front office supplies
- Develops and implements employee engagement strategies
- Communicates performance expectations
- Provides coaching and counseling to staff
- Creates 100 percent guest satisfaction through genuine hospitality and teamwork
- Listens, empathizes, and resolves guest problems
- Performs other duties required by management to ensure guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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