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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Career advancement opportunities
Employee Discounts
supportive work environment
Training and development programs
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
supplemental insurances
Life insurance
Free parking
Job Description
Holiday Inn Boston Cambridge Area is a part of the globally recognized Holiday Inn brand, which is renowned for delivering warm, welcoming, and memorable experiences to travelers across the world. Strategically situated in Somerville, Massachusetts, the hotel boasts comfortable accommodations combined with outstanding amenities and services designed to meet the needs of business and leisure guests alike. As a leading name in the hospitality industry, Holiday Inn Boston Cambridge Area prides itself on its commitment to guest satisfaction, community involvement, and maintaining high standards that reflect the global brand's excellence. The team at this property works cohesively to ensure every... Show More
Job Requirements
- Minimum of two years hotel or resort experience preferred
- Minimum of one year supervisor role experience preferred
- Strong communication and interpersonal skills
- Ability to handle guest issues with patience and professionalism
- Excellent organizational and multitasking abilities
- Proficiency with property management systems and Microsoft Office
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- Minimum of two years hotel or resort experience preferred
- Minimum of one year supervisor role experience preferred
- Strong communication and interpersonal skills
- Ability to handle guest issues with patience and professionalism
- Excellent organizational and multitasking abilities
- Proficiency with property management systems and Microsoft Office
- Flexibility to work various shifts including weekends and holidays
Job Duties
- Supervise and support front desk associates to maintain high standards of guest service
- Manage daily operations of the guest service department to ensure seamless service delivery
- Address and resolve guest complaints or concerns promptly and effectively
- Train new and existing staff on customer service best practices and company policies
- Coordinate with other departments to ensure guest needs are met
- Monitor and maintain accurate records of guest interactions and transactions
- Assist with scheduling and administrative duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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