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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a prominent leader in the hospitality industry, ranking as the 8th largest hotel company in the United States and experiencing rapid growth. The company boasts a diverse portfolio of over 1,000 properties across eight countries, blending full-service and focused hotels strategically located in major cities. Sonesta’s unique approach combines owning, managing, and franchising properties, making it a highly influential and ubiquitous presence in the hotel landscape. The company's commitment to the human side of hospitality underscores its reputation for delivering exceptional guest experiences characterized by passion, loyalty, and meaningful connections. Sonesta’s mantra, "Together We Thrive," drives... Show More
Job Requirements
- High school diploma or equivalent
- 3-5 years of experience in front office or hotel operations leadership
- proficiency with property management systems and related technology
- strong communication and interpersonal skills
- ability to lead and motivate a team
- knowledge of labor laws and payroll management
- flexibility to work varied shifts including weekends and holidays
- excellent problem-solving and customer service abilities
- ability to maintain composure in high-pressure situations
Job Qualifications
- 3-5 years of progressive front office or hotel operations leadership experience
- airport hotel experience preferred
- strong proficiency in PMS systems, Qualtrics, Alice, ADP, and Microsoft Office
- proven leadership, communication, and conflict-resolution skills
- financial acumen with labor management, budgeting, and forecasting experience
- commitment to building a professional, empowered, guest-focused culture
- flexible availability including early mornings, late nights, weekends, holidays, and irregular flight disruptions
Job Duties
- Maintain complete awareness of daily business performance including totals screen, operational resumes, Qualtrics scores, ADP time edits, and shift reports
- Lead with innovation and efficiency while seeking operational improvements
- Ensure all team members are current on required training and brand certifications
- Uphold professionalism and enforce hotel policies consistently
- Oversee all front office functions including registration, night audit, and shift transitions
- Maintain clean and organized front office areas and ensure market compliance
- Deliver efficient check-in and check-out processes, especially for airline crew and time-sensitive travelers
- Lead effective service recovery and coach team on guest service issues
- Oversee daily shuttle operations ensuring safety, cleanliness, and timeliness
- Build and manage labor schedules aligned with occupancy and flight schedules
- Monitor payroll accuracy and controllable expenses
- Follow purchasing and ordering procedures to maintain supply levels
- Recruit, train, and develop front office personnel
- Conduct regular team meetings and one-on-one coaching sessions
- Serve as subject matter expert for hotel technology platforms
- Ensure compliance with cash handling and credit card policies
- Respond promptly to internal communications
- Monitor key performance indicators including guest satisfaction, revenue, labor productivity, and audit readiness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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