Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401K Matching
Employee Discount Program
Vacation Time
Sick Time
Job Description
The Front Office Supervisor position is a key role within the hospitality industry, specifically in the hotel sector, where delivering exceptional guest service and operational excellence are paramount. This role is integral to maintaining the smooth running of the front desk daily operations, which includes managing the check-in and check-out processes, handling guest inquiries, and coordinating with other hotel departments to ensure a seamless guest experience. The hiring company is a respected entity in the hospitality field dedicated to upholding high standards of customer service that align with its brand reputation and commitment to guest satisfaction.
The hotel environment ... Show More
The hotel environment ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in front desk operations within the hospitality industry
- Previous supervisory or leadership experience preferred
- Proficiency with hotel property management systems and reservation platforms
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in high-pressure situations
- Strong organizational and multitasking abilities
- Passion for hospitality and creating memorable guest experiences
Job Qualifications
- Minimum 2 years of experience in front desk operations within the hospitality industry
- Previous supervisory or leadership experience preferred
- Familiarity with hotel property management systems and reservation platforms
- Proven track record of delivering excellent customer service and managing guest relations
- High school diploma or equivalent required
- Associate or Bachelor’s degree in Hospitality Management or related field preferred but not required
Job Duties
- Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards
- Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences
- Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences
- Assist in training new employees and fostering a collaborative, motivated team environment
- Assist in requesting, organising, delivering special amenities to guests
- Organize in-room decor for guests to celebrate special occasions
- Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments
- Assist in answering phones in PBX
- Assist in rooms control desk
- Assist in room reservations
- Assist bell services and baggage storage
- Support management in implementing new processes and technology enhancements to improve front desk efficiency
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter