Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Discounted travel
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Career growth and development
Recognition and rewards programs
Job Description
The New York Hilton Midtown is a premier hotel situated in the bustling heart of Manhattan, one of the world's most vibrant cities. Offering a remarkable 1,878 elegantly appointed guestrooms and an expansive 150,000 square feet of versatile event space, this establishment stands out as a prime venue for conferences, conventions, and upscale gatherings. With 49 meeting rooms, including the city's largest ballroom spanning 21,673 square feet, it caters to a diverse clientele ranging from business professionals to leisure travelers seeking luxury and convenience. The hotel combines sophistication with functional space, delivering an unparalleled experience for its guests and event... Show More
Job Requirements
- Minimum of 2 years experience in a front office manager role
- Strong communication skills
- Ability to multitask efficiently
- Willingness to work flexible schedule including overnight shifts, weekends and holidays
- Knowledge of front office management and reservation systems
- Experience in supervising and training staff
- Ability to manage budgets and prepare financial reports
Job Qualifications
- Minimum of 2 years experience in a front office manager role
- Excellent communication skills
- Ability to multitask effectively in fast-paced environments
- Experience in team supervision and staff training
- Strong leadership and organizational skills
- Available to work a flexible schedule including overnight shifts, weekends and holidays
- Knowledge of front office systems and room reservation procedures
- Ability to compile and interpret financial reports
Job Duties
- Ensure completion of daily objectives while maintaining Hilton's brand standards of guest satisfaction by assigning and instructing guest service, front office, reservations and front desk agents
- Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue
- Compile and prepare financial reports, including those related to the hotel's rate and availability calendar
- Interview, train, supervise, counsel, schedule and evaluate staff
- Observe performance and encourage improvement
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Encourage a team spirit amongst staff members with leadership and guidance
- Attend various operational related meetings to obtain and disseminate pertinent information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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