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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,400.00 - $68,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Gaming is a renowned hospitality and gaming company with a rich heritage spanning over 100 years. As a family-owned enterprise, Delaware North is deeply committed to creating exceptional experiences and delivering high-quality service to guests across a diverse global portfolio. The company's operations include iconic sports arenas, national parks, casinos, hotels, restaurants, and retail establishments, providing a broad spectrum of career paths for individuals passionate about the hospitality industry. At Delaware North, team members are valued not just as employees but as part of a greater family legacy that offers opportunities for personal and professional growth in exciting... Show More
Job Requirements
- Minimum of 2-3 years of hotel front office management experience
- prior experience in overseeing or collaborating closely with housekeeping operations preferred
- experience in hotels with food and beverage outlets preferred
- strong leadership and communication skills
- ability to handle multiple priorities in guest-facing environments
- proficiency in property management systems and Microsoft Office
- flexible availability including evenings, weekends, holidays
Job Qualifications
- Minimum of 2-3 years of hotel front office management experience
- prior experience of overseeing or working closely with housekeeping operations preferred
- experience working in hotels with on-site food and beverage outlets strongly preferred
- strong leadership, communication, and guest service skills
- ability to manage multiple priorities in a fast-paced, guest-facing environment
- proficiency with hotel property management systems and Microsoft Office
- flexible schedule including evenings, weekends, and holidays as required
Job Duties
- Oversee daily front office operations, including front desk, guest services, and concierge functions
- supervise and support housekeeping operations to ensure cleanliness standards, room readiness, and guest expectations are consistently met
- lead, train, schedule, and coach front office and housekeeping team members to drive performance and engagement
- serve as the primary point of contact for guest concerns, resolving issues promptly and professionally
- collaborate with food and beverage leadership to ensure smooth guest flow, communication, and service alignment across departments
- monitor labor, staffing levels, and operational workflows to ensure efficiency and service quality
- maintain expertise in the property management system and ensure accurate reservations, billing, and reporting
- ensure compliance with company policies, brand standards, and applicable safety and service regulations
- review operational reports and guest feedback to identify trends and opportunities for improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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