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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $25.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Voluntary Life and AD&D Insurance
Short term disability insurance
accident insurance
critical illness insurance
401k retirement plan with employer contribution
Employee Referral Program
hotel discounts
Paid Time Off
performance-based bonuses
Career growth opportunities
supportive work environment
Job Description
Maya Hotels is a prominent and respected name in the hospitality sector, known for its commitment to delivering exceptional guest experiences and operational excellence. Representing a diverse portfolio of well-regarded hotel brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft, Maya Hotels offers guests unparalleled service and comfort. This hospitality group is dedicated not only to enhancing guest satisfaction but also to cultivating a supportive and dynamic work culture where employees thrive and grow. With numerous opportunities for career development, competitive compensation packages, and a strong focus on work-life balance, Maya... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum 2 years supervisory experience in front office guest services or hospitality management
- Proven leadership and communication skills
- Ability to manage and mentor team members effectively
- Excellent guest relations and conflict resolution skills
- Proficiency with hotel property management and reservation software
- Strong problem-solving and decision-making capabilities
- Knowledge of revenue management and budget handling
- Flexibility to work nights weekends and holidays
- Physical ability to stand and walk for extended periods
- Ability to lift and carry up to 25 lbs
- Comfortable in a high-energy guest-facing environment
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office guest services hospitality management or in a similar leadership role
- Strong ability to train mentor and manage front office staff effectively
- Strong ability to interact with guests resolve complaints and enhance guest experiences
- Ability to think clearly under pressure and make quick effective decisions
- Familiarity with hotel property management systems (PMS) and reservation software
- Understanding of revenue management budgeting and reporting
- Willingness to work varied schedules including nights weekends and holidays
Job Duties
- Supervise and train front desk staff including receptionists concierge and bell staff
- Set clear performance expectations conduct regular evaluations and provide coaching
- Foster a positive team-oriented work environment that enhances guest services
- Lead by example by delivering exceptional customer service and professionalism
- Ensure a warm and efficient check-in and check-out process for all guests
- Handle guest inquiries requests and concerns with professionalism and efficiency
- Monitor guest feedback addressing service improvements and implementing corrective actions
- Collaborate with other departments to ensure seamless communication and cooperation
- Oversee reservation processes ensuring accuracy and efficiency in bookings
- Implement strategic pricing and upselling opportunities to maximize occupancy and revenue
- Monitor room availability arrivals and departures to facilitate smooth operations
- Work closely with the sales and marketing team to make guest bookings and optimize revenue
- Develop and enforce standard operating procedures for the front office team
- Maintain accurate records of guest accounts financial transactions and room inventory
- Ensure the front desk and lobby area remain clean professional and welcoming
- Enforce hotel policies security measures and emergency procedures to ensure guest safety
- Assist in preparing and managing the front office budget to control costs effectively
- Monitor departmental expenses optimizing resource allocation and inventory management
- Analyze financial reports and implement strategies to maximize revenue and minimize expenses
- Collaborate with accounting to ensure accurate billing and financial reconciliations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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