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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
401(k)
Employee assistance program
Disability insurance
Paid Time Off
Life insurance
Job Description
Driftwood Hospitality Management is a distinguished hospitality company recognized for its fully integrated approach to providing exceptional hotel management services with an unwavering commitment to outstanding client service. This organization’s culture fosters empowerment, encouraging associates to take initiative, be proactive, and contribute meaningfully to the success of their properties. Driftwood Hospitality Management prides itself on assembling a team of top-tier professionals across every position, every hotel, and every level of the company, ensuring excellence is sustained throughout all facets of its operations.
As a comprehensive hotel management firm, Driftwood Hospitality places a strong emphasis on creating well-defined strategies a... Show More
As a comprehensive hotel management firm, Driftwood Hospitality places a strong emphasis on creating well-defined strategies a... Show More
Job Requirements
- ability to stand and move throughout hotel function areas
- lift up to 25 pounds
- occasional twisting, bending, stooping, reaching, standing, walking
- frequent talking, hearing, seeing, and smiling
Job Qualifications
- four-year college degree or equivalent education or experience
- two to three years experience in a hotel related position
- discipline-specific hospitality industry knowledge
- general hotel department supervisory experience
- excellent verbal and written English communication skills
- proficiency in Microsoft Office and Excel
- knowledge of general office equipment and cash register operations
Job Duties
- work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
- be responsible for satisfaction scores for the front desk operations and address any deficiencies immediately
- work with the corporate training department to develop action plans to meet guest satisfaction targets
- effectively train guest service agents on proper front desk procedures
- recruit, interview, and select qualified candidates for front desk positions with the General Manager
- prepare weekly schedules for front office staff
- address performance deficiencies through coaching and disciplinary actions
- complete performance evaluations timely
- post weekly guest satisfaction scores for hotel associates
- oversee front office operations to ensure efficiency and guest care
- attend to guest and group special needs and resolve problems
- monitor daily revenue and expenses to minimize loss and maximize profit
- manage front office staff by creating a motivating environment and providing leadership
- ensure guest service agents comply with uniform and name badge standards
- produce timely and high quality reports for corporate
- monitor and ensure accuracy of room rates
- manage inventory in property management system
- frequently review work generated by the night auditor
- maintain consistent attendance and punctuality
- maintain high standards of personal appearance and grooming
- perform other duties as requested
- act as Manager on Duty when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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