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Job Overview
Compensation
Hourly
Exact $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The hiring organization is a dynamic hotel committed to delivering exceptional guest experiences and maintaining high operational standards. As a hospitality business, the hotel prides itself on creating a welcoming atmosphere for guests, focusing on quality service, attention to detail, and a friendly environment. They have a robust team-oriented culture where every department works in harmony to ensure the comfort and satisfaction of visitors. This vibrant hotel environment encourages personal and professional growth and promotes the values of teamwork, communication, and dedication to service excellence.
The Front Office Manager role is crucial within this hotel setting. As the ... Show More
The Front Office Manager role is crucial within this hotel setting. As the ... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in front office or hospitality roles
- strong communication skills
- ability to lead and motivate a team
- proficiency with property management software
- problem-solving skills
- availability to work flexible hours including nights and weekends
Job Qualifications
- Previous experience in front office or hospitality management
- strong leadership and team management skills
- excellent communication and interpersonal skills
- proficiency with property management systems and front office software
- problem-solving and conflict resolution abilities
- ability to work under pressure and multitask
- knowledge of hotel policies and brand standards
Job Duties
- Schedules and supervises workload during shifts of front office associates
- trains new employees
- evaluates the job performance of each front office associate and provides coaching when necessary
- maintains positive working relationships and communicates with all departments
- collaborates with housekeeping to ensure accurate room status information is maintained and communicated
- resolves guest concerns quickly, efficiently, and courteously
- updates group information and prepares group requirements
- works within the allocated budget for the front office
- conducts regularly scheduled meetings of front office team members
- prepares and reviews daily front desk reporting and takes action to ensure interests of the hotel and guests are addressed
- ensures implementation and compliance with company policies and brand standards
- operates all aspects of front office computer system including software maintenance, report generation, and analysis
- ensures employees are attentive, friendly, and courteous at all times
- acts as Manager on Duty providing guidance and support to hotel departments
- assists in other hotel areas as needed
- participates in selection of new team members
- completes weekly schedules and coordinates absence coverage for front office team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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