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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $24.25
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Our company is a distinguished hotel committed to providing exceptional hospitality and guest services. Known for its excellence in accommodating travelers from around the world, this hotel has established itself as a leader in the hospitality industry, offering comfortable stays paired with top-tier customer service. The hotel operates with a dedication to maintaining high standards across all departments, ensuring that every guest’s experience exceeds expectations in quality, comfort, and care. This dedication has garnered a loyal clientele and a reputation for reliability and luxury in the competitive hotel market.
The available position is for a Guest Services Manager, a... Show More
The available position is for a Guest Services Manager, a... Show More
Job Requirements
- Bachelor’s degree in Management, Hotel Administration, Business or related field
- Minimum 1 year experience on night audit
- Minimum 2 years experience in front desk operations
- Minimum 1 year experience in direct sales or retail trade
- Ability to speak and hear in English
- Close and distance vision
- Frequently lifts or carries up to 25 lbs
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- Ability to work in normal office conditions and in close proximity to others
Job Qualifications
- Bachelor’s degree in Management, Hotel Administration, Business or related field
- Minimum 1 year experience on night audit
- Minimum 2 years experience in front desk operations
- Minimum 1 year experience in direct sales or retail trade
- Excellent analytical and business decision making skills
- Strong leadership and organizational abilities
- Ability to adapt to a fast-changing work environment
- Effective communication and interpersonal skills
- Experience with Hilton hotels is highly preferred
Job Duties
- Supervise front desk staff including hiring, firing, performance evaluations, training, and development
- Schedule staff according to labor standards and forecasted occupancy
- Maintain standards of guest service quality and contribute to profitability and guest satisfaction of other hotel departments
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
- Develop short term and long term financial and operational plans for the guest service department
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
- Receive departmental related guest complaints and ensure corrective action is taken
- Ensure staff uses guest interaction skills and reward employees who meet or exceed guest expectations
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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