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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $26.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
The Wyndham Lake Buena Vista Resort is a premier hotel destination known for its exceptional hospitality and commitment to guest satisfaction. Located in a vibrant area that attracts tourists and business travelers alike, the resort offers a wide range of accommodations and amenities designed to create memorable experiences for its guests. The establishment prides itself on maintaining high standards of service, delivering a welcoming atmosphere, and ensuring that every visitor enjoys a comfortable and enjoyable stay. With a focus on quality and customer service, Wyndham Lake Buena Vista Resort is part of a respected hospitality brand recognized for excellence worldwide.Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Proven experience in hotel front office operations or guest services
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Proficiency in hotel management software and computer systems
- Ability to remain composed in high-pressure situations
- Knowledge of local attractions and services to assist guests effectively
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Proven experience in hotel front office operations or guest services
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Proficiency in hotel management software and computer systems
- Experience with Property Management Systems (PMS) highly preferred
- Ability to remain composed in high-pressure situations
- Knowledge of local attractions and services to assist guests effectively
Job Duties
- Lead, train, and manage the front desk team to provide excellent customer service
- Set performance goals for front desk staff and conduct regular performance evaluations
- Ensure a welcoming and professional demeanor is maintained by the front desk team
- Greet guests, handle check-in/check-out procedures, and assist with any special requests
- Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner
- Maintain a high level of guest satisfaction by ensuring personalized and attentive service
- Manage room reservations, ensuring accuracy and adherence to guest preferences
- Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests
- Oversee the room allocation process to maximize occupancy and revenue
- Ensure smooth check-in and check-out process, including handling payments and accuracy of guest information
- Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
- Monitor and manage front desk daily tasks, including guest correspondence, phone inquiries, and guest requests
- Assist in budgeting and financial forecasting related to the front office department
- Monitor and control expenses such as staffing, supplies, and equipment maintenance
- Contribute to revenue generation through upselling rooms and promoting hotel amenities
- Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations
- Maintain open communication with management to address operational issues and propose improvements
- Prepare regular reports on front desk activities, occupancy rates, and guest feedback
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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