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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Hilton is a prestigious global hospitality company recognized for its extensive network of hotels and resorts in more than 100 countries and territories. With a collection of iconic brands including Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, and Hampton, Hilton offers a diverse range of experiences and unparalleled quality of service to millions of travelers annually. As an industry leader, Hilton is committed to delivering exceptional guest experiences, fostering a welcoming environment, and creating meaningful opportunities for its employees and customers alike.
The role of Front Office Manager at Hilton is a... Show More
The role of Front Office Manager at Hilton is a... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- minimum of 3 years’ experience in hotel front office management
- strong leadership and interpersonal skills
- excellent verbal and written communication skills
- proficiency with hotel management software
- ability to work flexible hours including weekends and holidays
- physically able to perform job duties
- commitment to delivering exceptional guest service
- good problem-solving abilities
- fluency in English
Job Qualifications
- Proven experience in front office management or hospitality leadership
- strong customer service and communication skills
- ability to lead and motivate a team
- knowledge of hotel operations and standards
- proficiency in computer and reservation systems
- familiarity with financial management and budgeting
- fluency in spoken and written English
- ability to handle high-pressure situations
- excellent organizational and coordination skills
- understanding of health and safety regulations
- experience in staff recruitment and training
Job Duties
- Maintain high customer service focus
- take personal responsibility and initiative to resolve issues
- motivate and commit to continuous learning
- respond flexibly to changing tasks
- support team cooperation
- contribute ideas to improve operations
- promote hotel services to guests and suppliers
- seek and act on customer feedback
- handle customer complaints positively
- assist on the front desk during peak periods
- be available during busy days and special events
- maintain lobby presence to set service example
- proactively assist guests and train team
- train staff on Hilton standards
- assess team performance
- conduct regular standards reviews
- develop action plans for improvement
- demonstrate inspirational leadership
- prepare staff rosters
- communicate with Housekeeping and groups
- delegate departmental duties
- understand situational impacts on the department
- ensure resource availability
- coordinate cleaning follow-ups
- conduct shift reviews and briefings
- maintain technical skills
- manage guest histories
- establish Housekeeping communication
- attend operational meetings
- liaise with suppliers for marketing and pricing
- maximize room revenue through commercial management
- make overbooking decisions
- communicate hotel goals to the team
- delegate daily operations to supervisors
- set and agree departmental objectives
- represent team needs within hotel
- encourage team cooperation
- keep team informed on all activities
- anticipate business fluctuations
- create sales promotions
- assist in marketing materials preparation
- develop annual marketing plans
- identify sales leads
- participate in budget development
- evaluate department performance with financial targets
- analyze financial reports
- forecast costs and manage expenses
- communicate financial information
- monitor and minimize overtime
- carry out equipment inventory
- assess staffing needs
- conduct recruitment interviews
- orient and train new hires
- implement training plans
- review training effectiveness
- provide annual appraisals
- introduce product knowledge courses
- maintain health and safety compliance
- communicate H&S responsibilities
- ensure safe work practices
- engage in community public relations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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