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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings plan
Paid Time Off
employee discount
Performance bonus
Job Description
Holiday Inn Express & Suites Arpt-Belmont located at 250 Beatty Dr. Belmont, NC, is a proud member of the Maya Hotels family, a leading hospitality company that represents numerous respected hotel brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels is recognized for its commitment to operational excellence and exceptional guest experiences, offering a welcoming atmosphere for both guests and employees alike. As part of a rapidly growing hospitality group, Holiday Inn Express & Suites provides not only quality accommodations but also a supportive environment for career advancement within... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role
- strong ability to train, mentor, and manage front office staff effectively
- strong ability to interact with guests, resolve complaints, and enhance guest experiences
- ability to think clearly under pressure and make quick, effective decisions
- familiarity with hotel property management systems (PMS) and reservation software
- understanding of revenue management, budgeting, and reporting
- willingness to work varied schedules including nights, weekends, and holidays
- ability to stand and walk for extended periods during shifts
- ability to lift and carry up to 25 lbs including luggage and office supplies
- frequent bending, reaching, and handling front desk equipment and materials
- comfortable working in a high-energy, guest-facing environment
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role
- strong ability to train, mentor, and manage front office staff effectively
- strong ability to interact with guests, resolve complaints, and enhance guest experiences
- ability to think clearly under pressure and make quick, effective decisions
- familiarity with hotel property management systems (PMS) and reservation software
- understanding of revenue management, budgeting, and reporting
- willingness to work varied schedules including nights, weekends, and holidays
Job Duties
- Supervise and train front desk staff including receptionists, concierge, and bell staff
- set clear performance expectations, conduct regular evaluations, and provide coaching
- foster a positive, team-oriented work environment that enhances guest services
- lead by example by delivering exceptional customer service and professionalism
- ensure a warm and efficient check-in/check-out process for all guests
- handle guest inquiries, requests, and concerns with professionalism and efficiency
- monitor guest feedback, addressing service improvements and implementing corrective actions
- collaborate with other departments to ensure seamless communication and cooperation
- oversee reservation processes ensuring accuracy and efficiency in bookings
- implement strategic pricing and upselling opportunities to maximize occupancy and revenue
- monitor room availability, arrivals, and departures to facilitate smooth operations
- work closely with the sales and marketing team to make guest bookings and optimize revenue
- develop and enforce standard operating procedures for the front office team
- maintain accurate records of guest accounts, financial transactions, and room inventory
- ensure the front desk and lobby area remain clean, professional, and welcoming
- enforce hotel policies, security measures, and emergency procedures to ensure guest safety
- assist in preparing and managing the front office budget to control costs effectively
- monitor departmental expenses, optimizing resource allocation and inventory management
- analyze financial reports and implement strategies to maximize revenue and minimize expenses
- collaborate with accounting to ensure accurate billing and financial reconciliations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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