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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.50 - $33.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Multiple Tiers of Medical Coverage
Dental Insurance
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Hotel Zephyr - Fisherman’s Wharf is a distinctive and vibrant hotel located in the heart of San Francisco’s iconic waterfront. Famous for its innovative and playful nautical-themed decor, Hotel Zephyr offers guests a truly unique experience along with a dynamic and exciting environment. Situated right at Fisherman’s Wharf, one of the city’s most popular and energetic tourist destinations, this hotel combines comfort, creativity, and a welcoming atmosphere that sets it apart from conventional lodging options. Hotel Zephyr takes pride in providing exceptional service and memorable stays for visitors from around the world, and as such, it seeks passionate and motivated... Show More
Job Requirements
- minimum of a high school diploma or equivalent
- 2+ years of experience in front desk management or related supervisory roles
- proficiency with hotel management software such as Opera PMS and Micros
- strong cash handling experience
- excellent written and verbal English communication skills
- ability to lead and motivate a team
- availability to work flexible hours including weekends and holidays
- exceptional customer service skills and problem-solving abilities
- detail-oriented with multitasking capability
- experience with Microsoft Office suite
Job Qualifications
- 2+ years of experience in hotel front desk management or supervisory operations or related field
- strong leadership and management skills
- excellent communication and interpersonal skills
- read, write and speak English fluently
- proficient in hotel management software and Microsoft Office
- detail-oriented and able to multi-task effectively
- customer service oriented and committed to providing exceptional guest experiences
- computer experience required
- proficient in Opera PMS, Micros and Microsoft Office
- prior cash handling experience necessary
- ability to work flexible hours, including weekends and holidays as needed
Job Duties
- oversee front desk operations
- lead and manage a team of front desk agents
- coordinate with other hotel departments to ensure seamless guest experiences
- manage recruiting, selection, orientation, and training processes
- conduct coaching and performance reviews for the front office team
- implement recognition programs to maintain workforce motivation
- handle guest inquiries and resolve issues efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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