Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $23.75
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401(k) retirement match
Paid holidays
Paid Time Off
Employee assistance program
Employee Fund
Job Description
Peachtree Group is a renowned hospitality company dedicated to delivering exceptional guest experiences through their various hotel properties. Known for their commitment to service excellence, Peachtree Group fosters a culture of collaboration, intuitive service, and trans-local hospitality that sets them apart in the hospitality industry. Their mission centers on not only meeting but exceeding guest expectations by creating personalized experiences that guests remember long after their stay. This commitment is evident across all levels of their operation, from the front desk to management, ensuring a cohesive and high-quality guest journey. The company values innovation, teamwork, and professionalism, providing a supportive... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hotel front desk or hospitality roles
- Proven leadership experience in managing a team
- Excellent customer service and communication skills
- Ability to multitask and manage time effectively
- Knowledge of hotel reservation systems and procedures
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- Experience in hospitality management or related field
- Strong leadership and team coaching skills
- Excellent communication and interpersonal abilities
- Ability to handle guest complaints with professionalism and empathy
- Strong problem-solving skills and creativity in accommodating guest requests
- Knowledge of safety and emergency procedures in hotel settings
- Basic financial acumen to manage supplies and departmental budgets
Job Duties
- Uphold and role model the company’s values while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans local hospitality
- Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism
- Encourage your team to find creative solutions in order to accommodate guest requests whenever possible
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes, enabling you to add a personalized touch that creates a special memory
- Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests’ needs
- Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates
- respond swiftly and effectively in any hotel emergency or safety situations, and verify all associates are trained and following proper emergency procedures
- Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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