Front Office Manager

Las Cruces, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $24.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid Time Off

Employee assistance program

Job Description

Peachtree Group is a distinguished hospitality company committed to delivering exceptional guest experiences through a culture of collaboration, intuitive service, and trans-local hospitality. Specializing in creating memorable stays for guests, Peachtree Group operates a collection of hotels known for their personalized service and attention to detail. The company places a strong emphasis on values-driven leadership, fostering an environment where associates feel supported, valued, and motivated to excel. Their commitment to excellence extends beyond guest services to include robust employee support programs and comprehensive benefits, making it a sought-after employer in the hospitality industry.

The Front Desk Manager at Peachtre... Show More

Job Requirements

High school diploma or equivalent
Minimum 3 years of experience in hotel front desk or guest services roles
Proven leadership experience managing a team
Strong communication and interpersonal skills
Ability to work flexible hours including weekends and holidays
Proficiency in hotel management software
Knowledge of emergency response procedures
Ability to train and mentor staff effectively
Excellent problem-solving skills
Ability to maintain composure under pressure
Detail-oriented with strong organizational skills

Job Qualifications

High school diploma or equivalent
Experience in hospitality management or front desk supervision
Strong leadership and coaching skills
Excellent interpersonal and communication skills
Ability to handle emergencies and problem-solve effectively
Knowledge of hotel operations and safety protocols
Proficiency in reservation management systems
Experience in staff recruitment and training
Ability to foster a collaborative and positive team environment
Skills in organizing and leading meetings
Aptitude for budgeting and resource management
Commitment to delivering exceptional guest experiences
Capability to multitask and adapt to changing priorities
Familiarity with hospitality industry standards and best practices

Job Duties

Uphold and role model the company’s values while encouraging direct reports to embody these values that drive collaboration, intuitive service, and trans-local hospitality
Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching the team to handle all guest interactions with the highest level of hospitality and professionalism
Encourage the team to find creative solutions to accommodate guest requests whenever possible
Serve as the tour guide for all hotel experiences a guest may encounter, uncovering each guest’s likes or dislikes to add a personalized touch
Collaborate with and coach the team to complete daily activities ensuring standards are achieved and associates feel supported and valued
Be knowledgeable in all matters related to safety, security, satisfaction, and well-being of guests and associates, responding swiftly and effectively to emergencies
Maintain proper par on all operation and departmental supplies following the budget given by the General Manager
Act as a key partner with the General Manager and operations leadership team demonstrating a united front committed to providing the best guest experience
Participate actively in recruitment, training, scheduling, supervising, coaching, and motivating all Guest Services associates to nurture ideas and develop future talent
Execute the delivery of property events to in-house and future guests
Foster open lines of communication within the department through daily line ups, weekly leadership meetings, and monthly all staff meetings
Coach and mentor the team on skill development fostering continuous growth and applying corrective actions as needed
Partner with Housekeeping and Engineering department heads to ensure facilities and rooms are maintained to optimal condition
Monitor all reservation channels ensuring detailed reservation information is handled properly
Champion departmental and hotel-wide initiatives and best practices by communicating, training, and coaching associates
Maintain regular communication with the General Manager to update, discuss plans, communicate needs, and align priorities
Remain flexible with responsibilities to support a successful operation.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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