You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $70,600.00
Work Schedule
Flexible
Benefits
Employee benefit card
Learning programs
Corporate social responsibility activities
Career growth opportunities
Diverse and inclusive workplace
Paid Time Off
Health Insurance
Job Description
Accor is a globally recognized leader in the hospitality industry known for its extensive portfolio of renowned hotel brands and exceptional guest experiences. The company prides itself on its inclusive culture that welcomes individuals from diverse backgrounds and personalities, ensuring they can find a role that aligns perfectly with who they are. Accor invests heavily in the professional growth of its employees through various learning programs facilitated by its Academies, while also emphasizing corporate social responsibility initiatives such as Planet 21. This dedication to sustainability, employee development, and social responsibility makes Accor more than just a workplace—it is a community... Show More
Job Requirements
- education level of high school diploma or higher
- minimum of 1 year experience in front office supervisory role
- ability to work flexible hours including long shifts
- physical ability to stand for extended periods and lift up to 20 pounds occasionally
- proficiency with office equipment and software
- strong interpersonal and communication skills
- ability to manage financial transactions and sensitive data
Job Qualifications
- 1 or more years of progressive front office supervisory experience in a hotel
- 2 or 4 year college degree preferred
- experience in front desk or customer service within a hotel environment
- proficiency in hotel property management systems such as Opera
- strong communication and problem-solving skills
- ability to work well under pressure
- capability to handle financial information
- excellent customer service orientation
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- maintain regular attendance in compliance with hotel standards
- uphold high standards of personal appearance and grooming
- comply with operational policies to ensure safe and efficient hotel operation
- assist guest service agents with check-in and check-out procedures
- supervise front desk staff daily duties
- train new employees and implement training programs
- verify and adjust payroll for hourly staff
- conduct interviews for front office positions
- coach and counsel staff on performance and communication
- maintain performance logs and enforce disciplinary actions when necessary
- authorize and sign financial adjustments and payouts
- manage hotel bank and maintain correct cash amounts
- stay informed on guest services, promotions, and hotel events
- handle guest complaints promptly and effectively
- coordinate with housekeeping for timely room availability
- oversee bell and door staff operations
- ensure completion of all front desk duties by staff
- brief staff daily on important events
- update staff on policies and procedures
- work to improve guest service scores
- participate in hotel meetings and committees
- manage special projects within the front office
- log employee attendance and lateness
- oversee inventory of keys
- complete manager-assigned projects timely
- block rooms for groups
- and perform additional duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All