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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
long term disability insurance
Life insurance
401(k) retirement plan with employer match
vacation
Sick Time
Brand specific team discounts
Job Description
Our esteemed establishment operates within the vibrant hospitality industry, dedicated to providing exceptional lodging and guest services to travelers and visitors. Renowned for our commitment to warmth, professionalism, and quality, we deliver an experience that goes beyond mere accommodation. Our hotel prides itself on creating a welcoming environment where guests feel valued and comfortable throughout their stay. Here, every team member plays an integral role in sustaining our reputation for remarkable service and attentiveness.
We are currently inviting applications for the role of Guest Service Agent. This position is pivotal to the guest experience, serving as the initial poi... Show More
We are currently inviting applications for the role of Guest Service Agent. This position is pivotal to the guest experience, serving as the initial poi... Show More
Job Requirements
- High school graduate or equivalent
- Presents a professional appearance, demeanor and is passionate about hospitality
- Demonstrates warmth and caring in guest and team member interactions
- Interpersonal skills with verbal and written communication
- Guest service skills with a proactive approach to problem solving
- Must speak, read, write, and understand English
- Bilingual skills a plus
- Previous hotel-related experience desired
- Availability on weekends and holidays
Job Qualifications
- High school graduate or equivalent
- Presents a professional appearance, demeanor and is passionate about hospitality
- Demonstrates warmth and caring in guest and team member interactions
- Excellent interpersonal skills with the ability to communicate verbally and in writing
- Ability to interact with a variety of personalities
- Guest service skills with a proactive approach to problem solving
- Must speak, read, write, and understand English
- Bilingual skills a plus
- Previous hotel-related experience desired
Job Duties
- Handle requests and transactions of hotel guests
- Serve as the main point of contact for all guest requests and needs
- Exhibit courteous hospitality at all times to guests and associates
- Be proactive in offering additional services and informing guests of hotel facilities and local attractions
- Administer hotel guest payment policies
- Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management
- Post all charges to guest account
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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