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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $12.00 - $15.00
Work Schedule
Flexible
Benefits
competitive compensation
Discretionary bonuses
Free Pickleland membership
Career growth opportunities
Fun and active work environment
Job Description
Pickleland is heralded as the premier pickleball facility in Austin, boasting over 750 five-star reviews and earning the title of "Best Club in Austin" by Austin Pickleball Update. Dedicated to fostering a vibrant and passionate pickleball community, Pickleland offers a welcoming environment for players of all levels to enjoy the sport. As an establishment, they prioritize excellence in both their facilities and customer experience, aiming to create a fun and active atmosphere that keeps members coming back. With their commitment to quality and growth, Pickleland is not just a place for pickleball enthusiasts—it’s a hub for community connection and sportsmanship... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service or front desk leadership roles
- Ability to work variable shifts including early mornings, late nights, weekends
- Strong communication and interpersonal skills
- Ability to manage and motivate a team
- Proficient with scheduling and facility management software
- Dependable and reliable
- Successful completion of a background check if required
- Physical ability to stand or sit for extended periods
- Capability to lift up to 25 pounds occasionally
Job Qualifications
- Must love pickleball or have the curiosity to learn more about it
- Knowledgeable with pickleball rules and gear (bonus)
- Strong leadership abilities and empathy
- High school diploma or equivalent required, college degree preferred
- Outgoing and friendly personality with strong verbal and written communication skills
- Strong customer service orientation
- Proficient in Google Suite, Slack, and facility management and shift scheduling software
- Ability to multitask and work in a fast-paced environment
- Dependable and reliable
- Successful completion of a background check may be required
- Familiarity with court scheduling software such as PodPlay, CourtReserve, etc (bonus)
- CPR certified (bonus)
- TABC (Texas Alcoholic Beverage Commission) certification (bonus)
Job Duties
- Hire and develop front desk staff to be proficient in all things Pickleland including culture, customer service, use of applications and software to run and maintain the facility
- In charge of staff scheduling making sure that all shifts are covered
- Ensure high membership retention
- Promote other services of the club such as coaching, pro shop merchandise, and special events
- Create an awesome customer service experience
- Ensure high retention of staff
- Cover front desk duties when necessary
- Manage staff including scheduling, conducting performance reviews, training, coaching and resolving employee concerns
- Collaborate with management on personnel decisions and issues as needed
- Ensure staff, members, and visitors adherence with all facility policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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