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Front Desk Supervisor - Hilton University of Florida Conference Center
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
wellness programs
Local discounts
Employee rates on hotel stays
401K with company match
Job Description
Pyramid Global Hospitality is a renowned hospitality management company deeply committed to a People First culture, where employee wellbeing, diversity, and continuous development are at the forefront. As a hospitality group, Pyramid Global Hospitality manages an extensive portfolio of properties globally, with over 230 properties under its belt, setting a benchmark in creating supportive work environments and delivering exceptional guest experiences. The company emphasizes fostering a workplace that not only values its employees but also encourages growth, innovation, and meaningful relationships through mentorship, training, and various recognition programs.
One of their notable managed properties is the Hilton University of Flori... Show More
One of their notable managed properties is the Hilton University of Flori... Show More
Job Requirements
- Must be available to work a flexible schedule, including nights, weekends, and holidays
- Ability to thrive in a fast-paced environment
- Ability to stand for the duration of the shift
Job Qualifications
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- Strong computer proficiency
- Excellent verbal and written communication skills
- Outgoing, engaging, and professional demeanor
- Genuine desire to make a positive impact on guests and team members
Job Duties
- Oversee guestroom allocations and ensure reservations are accurately recorded to maximize occupancy and revenue
- Assist the Front Office Manager with hiring, training, and scheduling Front Office personnel
- Supervise team performance, attendance, professionalism, and overall conduct
- Ensure check-in and check-out procedures are consistently followed
- Maintain strong communication between Front Office and all hotel departments, especially regarding guest arrivals and departures
- Collaborate with the Sales Department to fulfill client room needs and conduct site tours as necessary
- Serve as group liaison for the Front Office, overseeing room blocks, arrivals, billing, departures, and pre-conference meetings
- Follow up on VIP room blocks and inspect assigned rooms prior to arrival
- Monitor and adjust room blocks as needed for special requests and suites
- Review daily departure reports and update records accordingly
- Perform daily/weekly key inventory and coordinate results with Engineering and Security
- Review Housekeeping Reports to resolve discrepancies before the end of shift
- Verify room revenue accuracy before daily close and complete nightly bucket checks
- Deliver friendly, attentive, and efficient guest service at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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