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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $23.25
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Paid Time Off
competitive pay
401(k) retirement savings plan
Life insurance
Disability insurance
Hotel Room Discounts
ongoing training
Career development opportunities
Job Description
The Crowne Plaza Minneapolis West is a distinguished hotel renowned for its commitment to excellence and guest satisfaction in the dynamic hospitality industry. As part of the globally recognized Crowne Plaza brand, this establishment offers guests a blend of comfort, convenience, and superior service, making it a preferred destination for travelers seeking quality accommodations in the Minneapolis area. The hotel prides itself on providing a welcoming atmosphere, state-of-the-art amenities, and top-tier customer service that align with the high standards set by the InterContinental Hotels Group (IHG). This reputable hotel is known for fostering a team environment that supports professional growth,... Show More
Job Requirements
- high school diploma or GED required
- minimum of 2 years of hotel front office experience preferred
- experience with Opera PMS and IHG systems preferred
- excellent verbal and written communication skills in English
- strong mathematical, organizational, and problem-solving abilities
- proficiency in Microsoft Word and Excel
Job Qualifications
- excellent verbal and written communication skills in English
- strong mathematical, organizational, and problem-solving abilities
- proficiency in Microsoft Word and Excel
- minimum of 2 years of hotel front office experience preferred
- experience with Opera PMS and IHG systems preferred
- high school diploma or GED required
- degree in hospitality management preferred
- ability to occasionally lift up to 35 lbs
- professional, well-groomed appearance consistent with company standards
Job Duties
- support the Front Desk Manager with daily operations and overall team performance
- prepare weekly sales forecasts and business reports to support strategic planning
- create and manage front desk schedules, adjusting staffing based on occupancy and business needs
- oversee check-in, check-out, and reservation procedures to ensure efficient, professional service
- collaborate with other departments to ensure smooth communication and guest satisfaction
- monitor room rates, inventory, and revenue strategies to maximize occupancy and ADR
- maintain accurate records of occupancy, arrivals, departures, and reservation activity
- handle guest inquiries and resolve concerns promptly to ensure outstanding service
- train, coach, and mentor front desk staff to promote growth and engagement
- participate in departmental budgeting, staffing forecasts, and expense monitoring to ensure cost control
- represent the hotel positively in all interactions and uphold a strong service culture
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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