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Job Overview
Work Schedule
Rotating Shifts
Weekend Shifts
Job Description
Managed by HHM Hotels, the company is a reputable hospitality establishment known for its commitment to excellence, sustainability, and exceptional guest service. HHM Hotels operates multiple properties that emphasize quality, comfort, and customer satisfaction. The company prides itself on creating memorable experiences for guests while maintaining operational efficiency and upholding core values such as integrity, respect, and innovation. HHM Hotels focuses on continuous growth for its team members by providing clear career progression paths and fostering a supportive work environment that emphasizes teamwork and personal development. The inclusion of sustainability programs like EarthView highlights the company's dedication to environmental responsibility,... Show More
Job Requirements
- Associate's or bachelor's degree preferred
- 1 to 3 years of related experience
- Ability to work varied shifts including holidays and weekends
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Strong interpersonal and communication skills
- Ability to resolve guest complaints effectively
- Knowledge of front office operations and hotel management systems
Job Qualifications
- Associate's or bachelor's degree preferred
- 1 to 3 years of related experience
Job Duties
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote company and brand-specific marketing programs
- Greet guests immediately upon arrival
- register and assign guests to hotel rooms
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
- Compute bills, collect payments, handle cash, and make change for guests
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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