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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan with company match
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a highly respected company in the hospitality industry, known for managing a diverse portfolio of hotels and resorts across the United States. The company prides itself on delivering exceptional guest experiences through dedicated team members and an unwavering commitment to quality. Crestline operates a variety of hotel brands, ranging from boutique hotels to larger, full-service resorts, catering to a wide array of travelers, from business professionals to vacationing families. With a focus on creating memorable stays and fostering a welcoming environment, Crestline Hotels & Resorts emphasizes both guest satisfaction and employee growth. As an equal... Show More
Job Requirements
- High school diploma or GED
- Two to three years supervisory experience preferred
- Minimum one year front desk experience
- Basic computer literacy
- Ability to work full-time
- Strong customer service skills
- Ability to lead and manage a team
- Excellent communication skills
Job Qualifications
- High school graduate or GED
- Two to three years of supervisory experience preferred
- At least one year of front desk experience
- Basic computer skills
- Strong interpersonal and communication skills
- Ability to train and lead staff
- Knowledge of hotel operations and guest services
- Ability to handle guest complaints professionally
Job Duties
- Greet register and assign rooms to guests
- Verify customers' credit and establish payment methods
- Contact housekeeping or maintenance for guest issues
- Make and confirm reservations
- Issue room keys and provide escort instructions to bellhops
- Keep records of room availability and guests' accounts manually or electronically
- Post charges to guest ledgers
- Compute bills collect payments and make change
- Record guest comments or complaints and refer to managers
- Answer inquiries about hotel services registration and travel directions
- Clean and maintain lobby and common areas
- Plan schedule and supervise work of front desk employees
- Advise housekeeping staff about room readiness
- Assist guests with check-in check-out and special requests
- Train new associates and provide ongoing cashier training
- Ensure staff knowledge of hotel emergency procedures
- Balance accounts and complete shift checklists
- Greet guests professionally and handle guest questions within guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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