Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
This position is offered by Crescent Hotels, a well-established hotel chain recognized for its commitment to exceptional guest service and hospitality excellence. Crescent Hotels prides itself on creating memorable experiences for guests through high-quality amenities, comfortable accommodations, and a dedicated team of professionals who strive to maintain a welcoming and friendly atmosphere. As a company focused on growth and customer satisfaction within the hospitality industry, Crescent provides employees with a supportive work environment and opportunities to develop their careers in hotel management and guest service operations. The Front Desk Supervisor role at Crescent Hotels is a crucial leadership position that... Show More
Job Requirements
- Ability to communicate in English
- maintain a professional appearance and manner
- willingness to work collaboratively and assist co-workers
- ability to handle difficult customer situations with patience and diplomacy
- basic mathematical skills
- ability to use computer systems accurately
- ability to stand and walk for extended periods
- ability to observe and respond during emergency situations
- good verbal and written communication skills
- follow attendance rules and be reliable
Job Qualifications
- Experience in hotel front desk operations
- leadership or supervisory experience in a hospitality setting
- proficiency in English communication
- strong problem-solving abilities
- basic mathematical skills
- proficiency in using computer systems for guest services
- customer service orientation with patience, tact, and diplomacy
- ability to prepare reports on room availability and revenue
Job Duties
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
- respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
- implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
- supervise the Guest Service Agents
- remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees
- resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
- make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
- authorize revenue allowances to remedy problems only after other alternative solutions have been offered
- comply with attendance rules and be available to work on a regular basis
- perform any other job related duties as assigned
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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