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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
EverPresent is a recognized leader in the field of digitizing and preserving family memories across the United States. Operating as a family-run business for more than 13 years, EverPresent has established a reputation for delivering top-tier photo, video, and audio digitizing services. With a workforce exceeding 75 employees and two cutting-edge laboratories, the company has expanded its reach nationwide, driven by principles of expertise, compassion, and an unwavering commitment to quality. EverPresent specializes in helping families protect their legacies by transforming their physical memories into digital ones, ensuring they endure for generations to come. The company culture emphasizes trust, reliability,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in sales, hospitality, retail, or client service preferred
- Strong verbal and written communication skills
- Professional, friendly, and organized with strong attention to detail
- Comfortable handling a high volume of client interactions by phone and in person
- Proficient with Windows-based computers
- CRM system experience is a plus
- Authorized to work in the U.S. without sponsorship
Job Qualifications
- High school diploma or equivalent
- Experience in sales, hospitality, retail, or client service preferred
- Strong verbal and written communication skills
- Professional, friendly, and organized with strong attention to detail
- Comfortable handling a high volume of client interactions by phone and in person
- Proficient with Windows-based computers
- CRM system experience is a plus
- Authorized to work in the U.S. without sponsorship
Job Duties
- Greet clients warmly, receive their orders, and assist them in starting their projects with EverPresent
- Maintain a tidy, organized, reception area that is always client ready
- Handle 30-50 inbound and outbound phone calls daily, handling small project inquiries, helping clients schedule appointments
- Provide excellent customer experience including transitioning clients to more experienced team members when appropriate
- Convert inbound leads into booked projects
- Complete consultations for small projects, both in person and by phone
- Address client concerns and provide professional support for small orders
- Process payments and maintain accurate records in our CRM system (Zoho)
- Perform administrative tasks using phones, CRM, and accounting systems to provide consistent client experience
- Collaborate with other team members of the Sales and Service Delivery teams
- Handle additional duties as needed, including assisting with order returns, processing payments and maintaining accurate records for clients and leads, and creating and managing tickets in our system
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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