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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401K Matching
Life insurance
professional development training
Opportunities for advancement
Job Description
Mindful Therapy Group is a dedicated and innovative company that supports therapists, psychologists, and nurse practitioners as they transition into private practice. Since its establishment in 2011, Mindful Therapy Group has grown significantly, partnering with over 2,000 independent providers across 19 locations throughout the Pacific Northwest. The organization offers comprehensive administrative, marketing, and billing services designed to streamline and enhance the professional lives of mental health care providers, allowing them to focus more on clinical work and less on operational burdens. This growth-focused company is rooted in a mission to empower healthcare providers by alleviating administrative challenges, fostering a thriving... Show More
Job Requirements
- Previous experience in a customer support role
- Professional written and verbal communication skills
- Strong attention to detail with the ability to multi-task, set priorities, and manage time effectively
- Team player mentality with the ability to openly communicate with the management team
- Ability to work Tuesday-Saturday with flexibility for weekends
- Background check required
- Not currently a client of Mindful Therapy Group
Job Qualifications
- Previous experience in a customer support role
- Professional written and verbal communication skills
- Strong attention to detail with the ability to multi-task, set priorities, and manage time effectively
- Team player mentality with the ability to openly communicate with the management team
- Knowledgeable about HIPAA guidelines
- Familiarity with technology troubleshooting
- Experience in scheduling and administrative support
- Ability to build and maintain professional relationships
Job Duties
- Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks
- Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone
- Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments
- Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained
- Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures
- Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner
- Support with maximizing providers’ schedules by scheduling for new and returning clients
- Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise
- Maintain HIPAA guidelines and ensure PHI is secure at all times
- Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role
- Assess current processes and make recommendations for improvements when applicable
- Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions
- Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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