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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.21 - $20.47
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401k retirement savings with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a prominent part of National Vision, which stands as one of the leading optical retailers in the United States. With a growing network of over 1,000 stores, America's Best continually expands its footprint, providing customers with accessible and affordable eye care and eyewear. The brand is uniquely positioned by integrating both optical products and professional eye care services in a single location, delivering excellent service at a competitive price. National Vision's commitment to making quality eye care more affordable and accessible reflects its dedication to helping individuals see and live their best. For more information, customers can... Show More
Job Requirements
- high school diploma or equivalent
- 0-2 years related experience or training preferred
- fluent in reading and speaking both English and Spanish
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
Job Qualifications
- fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- high school diploma or equivalent
Job Duties
- ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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