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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
401k Retirement Savings
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
internal promotions
Job Description
America's Best, a part of National Vision, stands as one of the largest optical retail chains in the United States, boasting over 1,000 store locations nationwide. Each store under America's Best masterfully integrates both essential components of the optical experience: high-quality eyewear and expert eye care services, offering customers a comprehensive, convenient, and affordable solution all in one place. National Vision is committed to making quality eye care affordable and accessible, ensuring that everyone has the opportunity to see their best and live their best life. America's Best continuously expands, driven by its mission to provide excellent eye care solutions... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years of related experience or training preferred
- Strong customer service and organizational skills
- Ability to handle multiple phone lines
- Experience as a receptionist or front office representative preferred but not required
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- Education: High school diploma or equivalent
Job Duties
- Ensure high quality customer service while following all safety protocols
- Ensure a smooth flow of customers through the store
- Answer, screen, and forward incoming phone calls in accordance with National Vision protocol
- Process and understand managed care plans while obtaining document information from the insurance company as needed
- Provide customers basic and accurate information
- Schedule and confirm appointments, follow-up visits and classes
- File all patient records daily and pull patient files for the next day's appointments
- Check order status and notify customers when orders are in or of any delays
- Keep reception area tidy and presentable with all necessary materials
- Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
- Participate in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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