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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance Reimbursement
Commission opportunity
Fun team environment
Discount massages
Team Member Referral Bonus
Product discounts
Daily coffee and snacks
Ample free parking
Job Description
The NOW Massage Corona del Mar is part of a rapidly expanding chain of wellness boutiques dedicated to providing a serene and restorative environment where clients can disconnect from the stresses of daily life and reconnect with their inner well-being. As a prominent wellness establishment, The NOW Massage aims to blend the accessibility of a neighborhood walk-in massage spot with the upscale amenities and premium services commonly found in high-end day spas. With locations spanning coast to coast across the United States, the brand is renowned for its contemporary and calming design aesthetic which features elements like natural wood surfaces,... Show More
Job Requirements
- Must be detail-oriented and have ability to multi-task
- Ability to be efficient and productive in a fast-paced environment
- Must have enthusiasm and possess excellent customer service skills
- Must possess basic math and money handling skills
- Enjoy working with people and possess a friendly and outgoing personality
- Excellent communication, listening and computer skills
- Must be a team player
- Must be able to work weekends and PM shifts (one weekend shift is required)
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Basic math and money handling skills
- Excellent communication and listening skills
- Proficiency with computers and booking software
- Friendly and outgoing personality
- Ability to multitask and remain efficient in a fast-paced environment
- Ability to work weekends and evening shifts
- Team player mindset
Job Duties
- Provide top-level guest service for all including internal guest service
- Be on time for your shift
- Properly open and close the boutique each day according to Standard Operating Procedures
- Accurately book, change and cancel massage appointments
- Acknowledge and greet everyone who enters and leaves
- Actively promote services, enhancements, membership, and retail promotions and/or discounts available
- Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges
- Utilize computers with skill and proficiency and only for business purposes
- Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top-level communication
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Maintain a clean, safe, fully stocked, and well-organized work area
- Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time
- Maintain a positive attitude and contribute toward a healthy workplace
- Regularly attend, participate in, and support training and staff meetings
- Assist in all areas of operation as requested by management
Job Criteria
Experience
No experience required
Job Location
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