Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
403(b)
flexible spending accounts
Paid Time Off
Paid holidays
Group Life Insurance
short-term disability
Job Description
Equinox, Inc is a well-established non-profit human services organization serving the Capital Region for over 40 years. The organization is dedicated to helping individuals in need through innovative and effective programs that lead to recovery, healing, and independence. Equinox is committed to making a positive impact on the lives of the people it serves by providing supportive resources and services that empower clients to move forward on their individual paths to wellness.
As a reputable non-profit organization, Equinox is deeply rooted in the community and focuses on addressing the needs of vulnerable populations, including those seeking counseling and recovery suppo... Show More
As a reputable non-profit organization, Equinox is deeply rooted in the community and focuses on addressing the needs of vulnerable populations, including those seeking counseling and recovery suppo... Show More
Job Requirements
- Able to sit for long periods of time
- occasional lifting of 20 lbs
- high School Diploma or equivalent
- demonstrates great customer service skills and phone etiquette
- knowledge of general office procedures
Job Qualifications
- High School Diploma or equivalent
- demonstrates great customer service skills and phone etiquette
- knowledge of general office procedures
- experience with diverse populations preferred
Job Duties
- Greet and direct clients, visitors, and staff in a professional, courteous manner in person or on the telephone
- receiving, screening, and routing all telephone calls or walk-ins, taking accurate messages and providing referral/general information as appropriate
- checking in walk-ins for Counseling Center, providing appropriate paperwork and information to complete paperwork, documenting walk-in data
- checking phone messages daily
- maintaining scheduling systems for clinical staff, including making reminder calls
- contacting clients to cancel appointments when counselor is out
- verifying insurance eligibility and maintaining proper documentation, including scanning identification and insurance card
- collecting co-payments and fees from and providing receipt to consumers/clients
- maintaining proper documentation and securing monies received
- distributing bus tokens and verifying client eligibility
- updating client demographics and notifying staff of any changes in client contact information
- providing appropriate documentation and admission process for potential clients who call in or walk in
- inputting new client information by referral or direct input
- maintaining log of all daily check-in and group sign-in sheets
- accepting deliveries from vendors and contacting appropriate programs
- working independently
- completing other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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