Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
On-site training
Employee wellness programs
Job Description
The hiring establishment is a reputable hospitality company that operates a distinguished hotel known for its commitment to delivering outstanding guest experiences. This hotel is a prominent player in the hospitality industry, consistently recognized for high service standards and customer satisfaction. The organization prides itself on fostering a professional, welcoming atmosphere where guests feel valued and cared for from the moment they arrive until their departure. As a leader in the hotel sector, the company invests heavily in staff training and provides a dynamic and supportive workplace environment for employees to grow their careers.
The open position i... Show More
The open position i... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a front desk, reception, or customer service role desirable
- strong communication skills
- problem-solving skills
- interpersonal skills
- proficiency with computers and reservation/property management systems
- ability to remain calm and professional under pressure
- flexible schedule availability including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
- follow security procedures, monitor guest access, and report any suspicious activity
- assist with reservations, cancellations, and modifications
- promote hotel services and amenities to enhance guest satisfaction
- some properties may require driving hotel shuttle or guest cars to support valet service
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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