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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
We are a reputable hotel committed to providing exceptional guest experiences through excellent service and efficient operations. As part of our dedicated Rooms Division team, we focus on hospitality and guest satisfaction to ensure every stay is memorable. Our hotel upholds a drug-free workplace policy and conducts pre-employment screenings and background checks to maintain a safe and trustworthy environment for both guests and staff. We value leadership, operational expertise, and a supportive work culture that encourages collaboration and professional development.
The Front Desk Manager role is pivotal to the hotel's success as it directly oversees the daily operations... Show More
The Front Desk Manager role is pivotal to the hotel's success as it directly oversees the daily operations... Show More
Job Requirements
- Minimum of 3 years experience in hotel front desk or related hospitality role
- Ability to work evening and closing shifts
- Proficient in property management software
- Strong organizational and multitasking skills
- Excellent problem-solving abilities
- Physical ability to stand for extended periods and lift up to 25 pounds
- Effective verbal and written communication skills
- Ability to perform under pressure in a fast-paced environment
- Willingness to undergo background check and pre-employment screening
Job Qualifications
- Prior experience in a hotel front desk or guest services role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency with property management systems
- Ability to handle guest concerns professionally and effectively
- Knowledge of hotel operations and administrative procedures
- High school diploma or equivalent required
- Bachelor’s degree in hospitality or related field preferred
Job Duties
- Oversee daily front office operations including check-ins, check-outs, room assignments, group arrivals, VIP preparation, and special requests
- Maintain a warm, guest-focused environment and handle service recovery to ensure guest satisfaction
- Act as the lead manager on duty during evening and closing shifts supporting hotel operations in the absence of senior leadership
- Mentor, train, and develop the front office team
- assist with recruiting, onboarding, and conducting performance evaluations
- Create and manage staff schedules based on occupancy forecasts, business needs, and labor goals
- Ensure accurate billing, payment processing, cash handling, and financial integrity for all front desk transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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