Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.75 - $22.75
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
401(k) Plan
Employee assistance program
Career growth opportunities
Paid Time Off
Paid sick leave
employee hotel discounts
On-shift meals
Recognition and rewards program
Job Description
Windsor Hospitality is a leading hospitality management company dedicated to fostering successful careers within the hospitality industry. Known for its strong partnerships and warm-hearted hospitality staff nationwide, Windsor Hospitality emphasizes professional growth and development, offering employees the keys to unlocking a rewarding career path. The company is committed to creating an environment where its team members thrive, combining excellent guest service with career advancement opportunities. This dedication to excellence has established Windsor Hospitality as a trusted name in hospitality management, renowned for supporting its employees and delivering exceptional guest experiences.
This particular role is based at the Embassy Sui... Show More
This particular role is based at the Embassy Sui... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hotel front office or hospitality management
- strong leadership skills
- excellent oral and written communication skills
- ability to work under pressure and handle multiple tasks
- knowledge of hotel management software
- flexibility to work a rotating schedule including weekends and holidays
- ability to comply with hotel operational policies and procedures
- good organizational and multitasking skills
Job Qualifications
- Proven experience in front office management or similar hospitality leadership role
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to analyze financial reports and prepare budgets
- knowledge of hotel operational procedures and guest service standards
- experience with reservations systems and related technologies
- understanding of local state and federal regulations affecting hotel operations
- customer service orientation with problem-solving skills
- ability to plan organize and prioritize work in a fast-paced environment
- proficiency in business and statistical report interpretation
- experience in staff recruitment and development
Job Duties
- Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures
- confers and cooperates with other managerial staff to ensure coordination of hotel activities
- demonstrate positive leadership characteristics which inspire employees to meet and exceed standards
- supports and adheres to the core values the mission statement service fundamentals and guest service philosophy as defined by the company
- attend meetings as well as schedules and conducts departmental meetings
- answers inquiries pertaining to hotel policies and services
- ensure smooth check-in/check-out experiences guest interactions and guest satisfaction
- arranges for private telephone line and other special services
- may patrol public rooms investigate disturbances and warn troublemakers
- participate in the recruitment process for front office staff
- may receive and process advance registration payments
- may send out letters of confirmation or return checks when registration cannot be accepted
- maintains standards of guest service quality
- achieves budgeted revenues and expenses and maximizes profitability related to the guest services department
- contributes to the profitability and guest satisfaction perception of other hotel departments
- develops short-term and long-term financial and operational plans for the guest service department which relate to the overall objectives of the hotel
- participates in the preparation of the annual hotel budget
- increases level of guest satisfaction by delivery of an improved product through employee development job engineering and quality image
- manages in compliance with local state and federal laws and regulations
- manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
- maintains procedures for credit control and handling of financial transactions
- maintains procedures for security of monies guest security and emergency procedures
- receives departmental-related guest complaints and ensures corrective action is taken
- all other duties as assigned by upper management
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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