Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Avion Hospitality Employee Services LLC is a distinguished player in the hospitality industry, known for its commitment to delivering exceptional guest experiences across its network of hotels. As a prominent hospitality company, Avion Hospitality prides itself on maintaining high standards of service, operational excellence, and employee development. The company fosters an inclusive workplace, supporting diversity and equal employment opportunities without discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Avion Hospitality's hotels emphasize a guest-centric approach,... Show More
Job Requirements
- At least 5 years of progressive experience in a hotel or a related field
- or a 2-year college degree and 3 or more years of related experience
- or a 4-year college degree and at least 1 year of related experience
- supervisory experience required
- proficiency in Windows operating systems, company-approved spreadsheets and word processing
- valid driver's license
- clear communication skills
- ability to evaluate and make decisions quickly and accurately
- ability to work well under stressful, high-pressure situations
- maintain composure and objectivity
- effective problem-handling skills
- ability to assimilate and adjust complex information
- effective listening and clarification
- ability to work with financial data and basic arithmetic.
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- supervisory experience required
- proficiency in Windows operating systems and company-approved spreadsheets and word processing
- valid driver’s license
- strong communication skills
- ability to evaluate and select among alternative courses of action quickly and accurately
- ability to work well in high-pressure situations
- maintain composure and objectivity under pressure
- effective problem-solving abilities
- ability to assimilate complex information from multiple sources
- effective listening and clarification skills
- ability to understand financial information and basic arithmetic functions
- knowledge of hospitality terms and concepts.
Job Duties
- Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations in an attentive, courteous and efficient manner
- motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality SOP's
- ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards
- prepare and conduct all Front Desk interviews and follow hiring procedures
- conduct all 90 day and annual Front Desk employee performance appraisals
- develop employee morale and ensure training of Front Desk personnel
- maximize room revenue and occupancy by reviewing status daily
- attend all required Rooms Merchandizing meetings with appropriate reports
- supervise the Night Audit function and monitor House Charge Worksheet and Flash Report for accuracy
- participate in required MOD program as scheduled
- develop and assist assigned managers as directed by Corporate Office
- ensure all end-of-the-month report dates are met
- review Front Desk staff worked hours for payroll and submit to Accounting timely
- prepare employee schedules according to business forecast and payroll budget
- ensure no-show revenue is maximized
- maintain SOP compliance regarding Purchase Orders, vouchering and checkbook accounting
- ensure timely completion of Wage Progress, Productivity, and Ten Day Forecast according to SOPs
- maintain professional relationships and promote open communication across departments
- coordinate with Accounting on follow-up items
- operate Front Office computer system and monitor PBX console
- monitor reservations process and maintain courtesy and upselling techniques
- greet and welcome all guests according to SOPs
- enforce hotel credit policies
- handle guest laundry as required
- maintain Lost and Found procedures
- establish and maintain key control system
- focus Front Desk on contributing to guest service scores
- monitor VIPs, special guests and requests
- maintain pars of all front office and stationary supplies
- review daily Front Office work and activity reports
- assist in emergency procedures
- be familiar with corporate-sponsored programs
- maintain organized and comprehensive filing systems
- conduct meetings as required
- perform other duties as assigned.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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