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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $31,595.00 - $41,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Flexible vacation
wellness days
Employee travel perks
Job Description
Sonder (NASDAQ: SOND) is a pioneering global hospitality company that expertly blends technology and design to innovate the way modern travelers experience their journeys. Founded in 2014, Sonder is distinct in offering premium, design-forward apartments and intimate boutique hotels. With properties located in over 40 markets across nine countries and three continents, Sonder provides a unique lodging experience tailored for the savvy, contemporary traveler who values both style and convenience. Sonder’s commitment to thoughtful design is matched by its seamless, tech-enabled services, creating an integrated stay experience powered by the Sonder app. This app puts full control in the hands... Show More
Job Requirements
- high school diploma or equivalent
- demonstrated experience in customer-facing hospitality or service roles
- excellent communication and interpersonal skills
- proven problem-solving abilities
- proficiency with computer and mobile applications
- ability to work flexible hours including evenings, weekends, and holidays
- physical ability to stand for extended periods and lift up to 50 pounds
- reliable transportation, valid driver’s license, and proof of insurance
- access to a reliable smartphone
- ability to work independently and collaboratively in a fast-paced environment
Job Qualifications
- demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
- personable, service-minded, and positive
- you love speaking with guests in person and through digital support channels
- excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to get it done for our guests
- strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications
- organized, hardworking, and detail-oriented
- someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team
- flexible schedule and open to working evenings, weekends, and holidays
- ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
- proficiency in languages other than English is an asset
- this role requires regular access to a reliable smartphone for work purposes
- this role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance
Job Duties
- be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk
- guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features
- communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay
- handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible
- ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members
- flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- support multiple Sonder properties throughout the local market, as required
- assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience
- in markets where applicable, set up the breakfast buffet and tables, help serve and take care of the breakfast and respect HACCP
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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