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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401K with a 4% safe harbor match
Perks at work
Holiday Pay including a Floating Holiday
Generous PTO that rolls over year over year
Employee assistance program
Paycheck Advances
Healthcare options
Financial Hardship Programs
Compassionate Leave
PTO Cashout Option
Job Description
The Doliver of Tanglewood is a premier senior living community located in Texas that offers Independent Living, Assisted Living, and specialized Memory Care services. As a respected establishment in the senior care industry, The Doliver of Tanglewood prides itself on fostering a warm, safe, and supportive environment for its residents, their families, and guests. The community is dedicated to enhancing the quality of life for seniors by providing personalized care, engaging activities, and comprehensive support services tailored to meet the unique needs of each individual. With a compassionate and professional team, the community embraces the values of dignity, respect, and... Show More
Job Requirements
- High school diploma or GED required
- prior customer service, front desk, and telephone experience preferred
- valid Texas Driver's License required
- excellent communication and customer service skills
- strong problem-solving skills
- good judgment and attention to detail
- proficient in PC skills including Microsoft Office, Word, and some Excel
- understanding of HIPAA requirements
Job Qualifications
- High school diploma or GED
- prior customer service, front desk, and telephone experience preferred
- valid Texas Driver's License
- excellent communication and customer service skills
- strong problem-solving skills
- good judgment and attention to detail
- proficient in PC skills including Microsoft Office, Word, and some Excel
- understanding of HIPAA requirements
Job Duties
- Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner
- monitor all incoming public traffic and assist with inquiries
- maintain the cleanliness and orderliness of common areas and all public spaces
- respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance
- provide key support to the sales and marketing team by managing inquiries effectively
- follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests
- operate the paging/telephone system, answer calls, determine their nature, and route them appropriately
- assist with maintenance orders, either on paper or through an electronic system
- monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures
- assist with scheduling job applicant interviews for department heads
- track incoming/outgoing residents and guests and perform daily resident check-ins per policy
- be an active member of the community’s emergency response team
- maintain a professional appearance and good personal hygiene in accordance with company policies
- for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders
- assist with special projects or tasks as assigned
- detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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