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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
employee discount
Dental Insurance
Employee stock purchase plan
Employee assistance program
Health Insurance
Benefits from day one
401(k) matching
Tuition Reimbursement
Paid Time Off
Opportunities for advancement
Paid sick time
401(k)
Vision Insurance
Job Description
Hilton Grand Vacations is a premier leader in the vacation ownership industry, known for its commitment to innovation, quality, and growth. The company operates a broad portfolio of vacation resorts and provides exceptional vacation experiences to guests from around the globe. With a focus on delivering unparalleled hospitality and service, Hilton Grand Vacations continuously strives to maintain its position as an industry leader by fostering a culture centered on team member success and guest satisfaction. The organization places great emphasis on its employees, offering numerous benefits and advancement opportunities, making it an attractive employer for those passionate about the hospitality... Show More
Job Requirements
- High school diploma or equivalent
- At least 6 months of customer service experience
- Proficient English language skills
- Ability to handle cash and credit card transactions accurately
- Flexibility to work various shifts including weekends and holidays
- Strong interpersonal and communication skills
- Ability to multi-task and prioritize in a fast-paced environment
- Courteous and professional demeanor when dealing with difficult situations
- Basic knowledge of reservation systems or willingness to learn
- Prior experience in resort hospitality preferred
Job Qualifications
- Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing
- A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations
- Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
- 6 months’ customer service experience
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Front Desk/Guest Services Agent, Cash/credit card transactions, Resort Hospitality or related industry
Job Duties
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservations system to update and maintain records
- Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises
- Generates invoices and collects monies due through the rental program and through merchandise sales
- Maintains safety deposit boxes
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepare and consistently restock the front desk with supplies including preparing arrival packets
- Provides information on area attractions and resort amenities
- Type correspondence and reports for management as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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