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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric medical services focused on delivering exceptional care to children and their families. The company prides itself on cultivating a workplace where employees are passionate about their roles and committed to creating a supportive and empathetic environment that aligns with the organization’s mission, vision, and values. PM Pediatric Care operates with a clear focus on patient-centered care, ensuring every family feels welcomed and cared for throughout their medical visits. The organization values professionalism, teamwork, and maintaining the highest standards of privacy and accuracy, especially in compliance with HIPAA regulations.
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Job Requirements
- High school diploma or GED
- prior experience in healthcare or customer service preferred
- strong verbal and written communication skills
- ability to multitask and manage time effectively
- familiarity with Microsoft Office Suite
- ability to maintain confidentiality and adhere to HIPAA guidelines
- professional and friendly demeanor
- flexibility to work varied schedules and travel between sites if needed
- capable of handling stressful and urgent situations with empathy and composure
Job Qualifications
- Team player that can function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible work schedules based on office needs
- excellent customer service and telephone skills
- strong verbal and written communication skills
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to successfully react to urgent situations
- prior experience in a healthcare environment and knowledge of medical insurance preferred
- socially perceptive and ability to relate to children and how they interact with their families
- comfortability with routinely shifting demands
- navigate multiple computer systems
- prior Front Desk, concierge, customer service or other hospitality experience preferred
- high school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- answers patient and family questions to the best of his or her ability and or seeks clarification and instruction when needed
- assesses empathy and active listening in difficult interpersonal situations
- supports patient care quality initiatives as directed
- coordinates escalations and urgent issues to ensure timely and complete resolutions
- collaborates and communicates with site leadership to facilitate management of complex patient issues
- employs PM Pediatric Care's core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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