Front Desk Associate

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Work Schedule

Fixed Shifts

Benefits

Flexible Schedule

Paid Time Off

Job Description

We are a reputable hotel dedicated to providing exceptional hospitality and superior guest experiences. Our establishment prides itself on creating a welcoming atmosphere where every guest feels valued and well cared for. With a commitment to excellence, we offer a range of amenities and services designed to meet the needs of both business and leisure travelers. As a well-established hotel, we consistently maintain high standards of service quality, ensuring that each guest’s stay is comfortable, enjoyable, and memorable.

We are currently seeking dedicated Front Desk Associates to join our dynamic team. This role is vital as the first poi... Show More

Job Requirements

High school diploma or equivalent
Must have experience or aptitude for cash handling and customer service
Must be fluent in oral and written English
Ability to manage stressful and emotional customer situations tactfully
Highly organized with strong attention to detail
Able to handle multiple tasks efficiently
Must be available to work flexible hours with an 8-hour shift in person

Job Qualifications

High school diploma or equivalent
Fluent in oral and written English
Experience in dealing directly with the public
Knowledge of basic customer service skills
Mathematical aptitude at a high school graduate level
Ability to use tact and understanding in customer service situations
Highly organized and detail oriented
Ability to perform multiple tasks simultaneously

Job Duties

Greets and completes established check-in procedures for arriving guests daily using manual and computerized methods
Facilitates guest departure (check-out) by following established procedures to close accounts and prepare rooms for next guests
Regularly calculates and posts monies, receipts, and guest accounts using accurate cash handling methods
Courteously answers inquiries and accepts reservations in person and by telephone using suggestive selling techniques
Maintains good customer relations by providing knowledgeable responses to guest questions and concerns
Operates PBX equipment to manage incoming and outgoing calls, wake-up calls, and paging guests
Controls cash transactions at the front desk and maintains responsibility for personal bank as per hotel policy
Maintains a friendly, cheerful, and courteous demeanor at all times

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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